LEGAL

Our social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:

• a violation of the terms and policies of the social media site concerned;
• threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
• encouraging of conduct that would be considered a criminal offence;
• discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
• unlawful;
• promotional information, including links to third parties or their products or services;
• political or religious activism;
• infringing on any intellectual property, privacy, or publicity rights;
• a solicitation of any personal or private information from any individual;
• defamatory;
• false, fraudulent or misleading;
• spam, corrupt or containing Viruses;
• off topic or unrelated to the Package; or
• otherwise, inappropriate for our social media communities.

We do not necessarily endorse and are not responsible for the accuracy of any remarks, opinions, comments, suggestions, and other information expressed or included in user comments and posts on our social media pages.

We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.

Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us at socialmedia-me@miral.ae.

We reserve the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to our products.

You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorize us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorized users.

This Website domain name is registered by SeaWorld Parks & Entertainment, Inc. All information, materials, images, functions, content, features and applications on the Website (“Content”) constitutes copyrighted property and other intellectual property rights under United Arab Emirates and foreign laws and international conventions which are owned by or licensed to: SeaWorld Parks & Entertainment, Inc. or any of its affiliates, Miral Asset Management LLC and Farah Experiences L.L.C. All rights in this Website domain name and all Website content are reserved and nothing herein shall be construed to grant you any right in relation to the Content.

Use of any names, brands, logos or trademarks published on the Website is prohibited without our express, written approval and the express, written of the trademark owner. Our right to allow you to use this Website does not provide any right to use such names, brands or logos. You may not use any such names, brands, logos or trademarks for any commercial reasons.

The SeaWorld name, brand and logo are licensed by SeaWorld Parks & Entertainment, Inc. or its affiliates to Miral Asset Management LLC and Farah Experiences L.L.C. The Miral Asset Management name, brand and logo are licensed by Miral Asset Management LLC to Farah Experiences L.L.C.

Content on the Website is provided for information purposes and your personal use only. The Website or its Content may not be used, copied, modified, reproduced, reverse engineered, decompiled, disassembled, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever (including commercial reasons) without the prior written consent of the respective owners.

Whilst we use reasonable efforts to update the Content on the Website, Content is provided “as is” and we make no representations, warranties or assurances of any kind, whether express or implied, with respect to the accuracy or completeness of such Content.

You acknowledge and agree that nothing in these Website Terms and Conditions shall have the effect of transferring the ownership of any trademarks or other proprietary rights in the Website, its Content or any part thereof to you or any third party. You undertake not to do anything which is inconsistent with or which is likely in any way to prejudice such proprietary rights.

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is fraudulent, or has any fraudulent purpose or effect;
• for the purpose of harming or attempting to harm others in any way;
• to copy, modify, reproduce, reverse engineer, decompile, duplicate, disassemble, distribute, transmit, broadcast, display, sell, license, or exploit in any way any part of it or its content;
• to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation ;
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a “Virus”);
• to attempt to gain authorised access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software or service used in the provision of or connected to Website, or any equipment or network or software owned or used by any third party;

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.

We may change the Content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification at our sole discretion. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.

Certain software may be required to access or use this Website or (if applicable) to electronically open tickets purchased via this Website. Miral will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.

We do not guarantee that our Website will be secure or free from bugs or Viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

We assume no responsibility for the Content of websites linked on this Website or for any third party integrations. Such links or integrations should not be interpreted as endorsement by us of those linked websites or third party services. We accept no responsibility for third party websites, integrations or services and will not be liable for any loss or damage that may arise from your use of them. All copyright and trademarks accessible via any such links or integrations are owned by the respective website and software or service owners, or their licensors.

To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any Content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OR THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

You undertake to indemnify, protect, release, hold harmless and keep indemnified Miral, its affiliates and their respective officers, directors, managers, employees and agents from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you and any breach or non-compliance with applicable terms and conditions by you. All indemnified claims shall be defended or settled by Miral or its affiliates. At the sole discretion of Miral or its affiliates, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.

Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

You may not assign, sub-license, sub-contract, transfer or otherwise dispose of any of your rights or obligations under these Website Terms and Conditions without our prior consent.

These Website Terms and Conditions (together with any specific terms and conditions referred to within them) contain the whole agreement between us relating to your right to use the Website and supersede all previous agreements between us relating to it. You acknowledge that in agreeing to these Website Terms and Conditions you have not relied on any representation, warranty or other assurance except those set out in these Website Terms and Conditions.

The Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may provide a translation of the English version of the Website and Website Terms and Conditions into other languages. Any translation of the Website and Website Terms and Conditions into other languages is for your convenience only and the English version governs the terms of your relationship with us. Furthermore, if there are any inconsistencies between the English version of the Website and Website Terms and Conditions and any translation, the English version of the Website and Website Terms and Conditions shall prevail.

Any promotions or discounts offered in connection with the Website or its services are at our discretion and are subject to any specific promotion or discount terms and conditions. We may amend or withdraw such promotions or discounts or their terms and conditions at any time.

The rights and obligations of the parties pursuant to these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are governed by, and shall be construed in accordance with the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates.

You hereby irrevocably submit to the exclusive jurisdiction of the Courts of the Emirate of Abu Dhabi for any dispute rising under or relating to these Website Terms and Conditions and waive your right to institute any proceedings in any other jurisdiction.

We look forward to welcoming you to SeaWorld® Yas Island, Abu Dhabi (the ‘Park’).

The Park is operated by Miral Experiences LLC. For our guests’ safety and enjoyment, entry to the Park is conditional on acceptance of these terms and conditions. By purchasing a ticket and entering the Park, you are deemed to accept these terms and conditions.

The following words and expressions have the following meanings unless content requires otherwise:

a. ‘Park’ means as defined above

b. ‘you’ or ‘your’ refers to guests at the Park

c. ‘we’ ‘our’ ‘us’ means Miral Experiences LLC, the operator of the Park

All tickets sold online are the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to specific product terms and conditions, our general terms and conditions and those set out below:

a. Individuals entering the Park must hold a valid ticket which has been obtained from us, our website or an authorised third party.

b. The entrance ticket and other entitlements remain our property and are not for re-sale, are non-refundable, non-transferable, and may not be exchanged for commercial gain. Tickets and other entitlements are void if altered.

c.  Non-dated tickets do not guarantee entry.

d. You will need to present the original ticket or online e-ticket in order to gain entry into the Park (note this may not be required if you have completed all steps to register for FacePass contactless access).

e. The ticket is valid for the period stated on its face.

f.  Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge. Tickets must be presented for re-entry to the Park on the same day (note this may not be required if you have completed all steps to register for FacePass contactless access).

g. Tickets should be retained and shown for inspection upon demand.

h. Children under the age of 12 must be accompanied by a responsible adult over the age of 18 and holding a valid ticket.

i.   If tickets are bought on behalf of other guests (for example, group bookings), the buyer accepts these terms and conditions on behalf of every guest and shall ensure that these terms and conditions are complied with by each person in the group. If you are an adult supervising minor children in the Park then you accept these terms and conditions on behalf of those minors.

j.   If you resell a ticket without our express consent, it will be void. By purchasing a ticket you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred.

k. Terms and conditions relating to ticket categories are available here.

l.   Additional terms and conditions apply to online purchases and are available here.

a. The standard operating hours of the Park are set out on our website. Operating hours are subject to change.

b. Entry to the Park is subject to you complying with these terms and conditions and the Park rules and regulations which are displayed at the Park entrance and set out below.

c.  We do not permit the following within the Park:

•           Outside food and beverage (except food or beverages required for medical purposes and baby food/formula provided it is in a non-glass container)

•           Fighting or abusive language

•           Smoking in non-designated smoking areas

•           Unruly behavior

•           Running

•           Intoxication

•           Queue jumping

•           Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges

•           Coolers, suitcases, and bags with wheels

•           Glass items, plastic cup lids, plastic straws or balloons

•           Coolers, suitcases, and bags with wheels

•           Clothing with offensive language or content

•           Clothing that identifies the wearer as emergency personnel

•           Pets (except service animals in special cases that will be determined by us)

•           The use of two-wheeled, self-balancing electric vehicles such as Segways.

•           The use of recreational devices such as remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.

•           The sale of goods or services or the display of goods or services for sale.

•           Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.

•           Unlawful or immoral behaviour

d. We are not responsible for the loss or damage to any personal property.  All personal property is brought into the Park at the owner’s sole risk. As a convenience, strollers and wheelchairs are available for rent. Strollers that do not fold up for easy storage may not be brought inside amphitheatres and exhibits; space may be made to leave them outside, but this is at your own risk. The Park is not responsible for lost, missing, or stolen personal property.

e. Entrance into any animal enclosure or exhibit and any water body, feeding or attempting to feed the animals or throwing any items at the animals, without the consent of an authorised representative of the Park, is strictly prohibited and may, in our sole discretion, result in you and your entire group being removed from the Park, denied re-entry and/or banned from admission to the Park (temporarily or permanently) without compensation or refund.

f.  We reserve the right to deny admission for any reason. We reserve the right to remove guests from the Park if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions. If you are part of a group, we may apply such restrictions to all guests within the group.

g. You must at all times adhere to ride restrictions and follow all instructions in the Park.

h. You must at all times adhere to UAE laws, morals and/or cultural values during your visit.

i.   Please read safety signs and follow the directions of our employees at all times.

j.   Your dress and appearance must be suitable for a family theme park and in keeping with the culture and values of the United Arab Emirates.

k. You must supervise children in your care and arrange a meeting place in case you should become separated.

l.   Smoking (references to which include electronic cigarettes) is not allowed inside the Park building. You may only smoke in the designated areas outside.

m.   The safety and security of our guests is of the utmost importance to us. By entering the Park, you consent to you and your belongings being subject to searches, screenings and/or security checks.

n. Locker rental is available for your convenience at an additional charge; valuable items should be stored in these lockers or not brought into the Park.

o. You must not leave your belongings unattended in the Park.

p. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of the Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within the Park. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.

a. Access to a ride is conditional on compliance with the eligibility criteria and safety rules for that ride. It is your responsibility to read and evaluate the ride description and rules for each ride and see if you can safely participate; you are the best judge of your limitations. If you have specific questions or require additional information, please contact one of our employees who will be happy to assist.

b. We reserve the right to deny admission to any of our rides if we have reasonable belief that you cannot comply with the safety rules for the ride.

c. Safety restrictions may impact your ability to use certain rides. Please check the ride restrictions [RT(E1] on our website before purchasing your ticket.

d. CAUTION: Certain rides contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should avoid these rides.

e. Some rides may feature content that is not suitable for younger guests. Where the ride rules state ‘parental discretion is recommended’, parents or guardians of minors should use their judgment to establish whether the ride is suitable for the minors in their care.

f. Smoking, eating or drinking is not permitted on any of our rides.

g. Certain experiences are not included in the ticket price and are subject to an additional cost.

h. You (or your parent or legal guardian if you are a child) may be required to sign a disclaimer in order to participate in some of our rides or experiences.

i. Space is provided at certain rides to leave non-valuable items whist you enjoy the ride or expedition. Although we will endeavour to provide reasonable care of such items, we cannot accept liability for loss or damage to those items. You should store valuable items in the lockers provided throughout the Park.

a. FacePass services, including contactless access and contactless payment services, may be provided at the Park.

b. Contactless access involves the processing of your FacePass to identity you when entering the designated attractions; once your FacePass is enrolled you can enjoy easier and safer contactless entry to the attraction using your FacePass and without the need to scan your ticket. Contactless payment involves the processing of your FacePass to identify you when making payments at operating food and retail outlets (where available) inside the designated attractions; once your FacePass is enrolled you can link this to a debit or credit card and enjoy making payments using your FacePass without the need to use the credit or debit card.

c. For further information on how and why we process your personal data in connection with FacePass and our contactless services, please review our Privacy Policy.

d. Enrolment for FacePass and contactless access services may be done online through the Yas Island mobile app or website (where available), by uploading a photo of your face. Alternatively, enrolment may be done offline with guest relations and thereafter allowing the camera at the turnstiles to capture your photo. Debit and credit card information can only be linked through the Yas Island mobile app or website (where available) and you must be 18 years or older to enrol a debit or credit card for contactless payments.

e. You must complete all requirements to enrol for FacePass including but not limited to confirming that you have read and understood the Privacy Policy and providing explicit consent for us to process such data. We will communicate all requirements to you through the online or offline enrollment process.

f. Where consent is required, you are required to confirm that you are at least 18 years of age and are not a person of determination. For persons under the age of 18 or of determination, we will require consent to be provided by a parent or legal guardian at guest relations upon visiting our designated attractions.

g. Please bring ID for all persons to the Park as this will be required to verify age and consent.

h. If you do not agree to the processing of your personal data in accordance with the Privacy Policy , or where consent is required and is not provided or is withdrawn, we will not be able to provide the relevant services to you. We accept no liability for the non-provision or withdrawal of services arising from a refusal to the processing of personal data, to provide the required consent or complete all enrolment requirements.

i. You acknowledge and agree that you are solely responsible for the information provided to us when enrolling for FacePass and contactless services (including debit or credit card and payment information) and for all transactions made in connection with FacePass and contactless payment services. All contactless payments made using the debit or credit card linked to your FacePass are non-refundable.

j. Any promotions or discounts offered in connection with FacePass and contactless services are at our discretion and are subject to any specific promotion or discount terms and conditions. We may amend or withdraw such promotions or discounts or their terms and conditions at any time.

k. Once you have unenrolled your FacePass, you will not be able to enrol for FacePass and contactless services again.

a. Certain rides, attractions, exhibits, presentations, expeditions, or outlets may be unavailable during your visit.

b. On certain days, we may operate a ‘Ladies only’ policy at the Park. Please check the Park website ahead of your visit check if a Ladies only door entry policy applies.

c. Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the Park or attraction, close any area of the Park temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.

d. You may not be able to gain access to the Park, or certain areas of the Park, during special events or private bookings.

a. We offer parking facilities for the use of our guests only.

b. Vehicles may not be left overnight.

c. Vehicles are parked at the owner’s risk.

a. Areas within the Park and its grounds are monitored by CCTV.

b. We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.

c. We may film, sound record or photograph public areas in the Park. By visiting and using the Park you understand and agree to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree (i) copyright in these materials rests with us or the authorised party as appropriate and (ii) that we or the authorised party may use, broadcast and exploit such images in any material in any format whatsoever. You may object to the use of your personal data in connection with any filming, sound recording and/or photography by making a specific request to privacy-me@miral.ae.

a. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of the Park and its services is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within the Park. You confirm that we (Miral Experiences LLC, the Park, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.

b. Our liability to you is limited to the price of the entrance ticket.

c. Liability for indirect, special or consequential losses is excluded.

d. We do not limit liability for death or personal injury caused by our negligence.

e. In the event of an unforeseen Park closure, or partial closure, we are not responsible for accommodation, travel or other costs you incur.

The Yas SeaWorld® Research & Rescue Center, Yas Island, Abu Dhabi (THE “YSWRR”) is private property that is operated by Miral Experiences LLC (‘we’, ‘us’, ‘our’). You must have received a written invitation/appointment from THE YSWRR or be part be a group who is attending a private program in order to enter THE YSWRR. The terms and conditions of entry into THE YSWRR are below:

• Your confirmation of entry (be it a written invitation/appointment or program confirmation) must be presented upon arrival at THE YSWRR and shown for inspection upon demand;
• By entering THE YSWRR, you consent to your belongings being subject to searches, screenings and/or security checks;
• You must at all times follow all notified instruction, directions, rules and instructions in THE YSWRR. All rules and instructions are in place to help you. If you do not follow our rules and instructions, it is more likely you, or someone around you will suffer an injury;
• You must at all times adhere to UAE laws, morals and/or cultural values during your visit;
• We reserve the right, without prior notice and without liability or compensation, to change the operating hours of THE YSWRR, close any area of THE YSWRR, restrict the number of persons having access to THE YSWRR, and/or suspend or cancel any program at THE YSWRR if we consider that the circumstances require;
• You may not be able to gain access to certain areas of THE YSWRR during special events or private bookings;
• Running, unruly behaviour, abusive behaviour, intoxication, fighting and other similar behaviours are not permitted;
• Access to any part of THE YSWRR is conditional on compliance with the relevant health and safety rules as explained in the safety briefing. This includes but is not limited to; proper dissection technique, glass handling, microscope use, working with live animals and specimen handling;
• Certain programs may be unavailable during your visit for health and safety, maintenance or other reasons, without prior notice;
• Entries to THE YSWRR are personal, non-transferable and may not be exchanged for commercial gain. Entries are automatically void if transferred or altered;
• Animal welfare is our key responsibility, accordingly it is strictly prohibited for any person to:
  • enter or attempt to enter into any animal habitat, water body or medical/research area without the consent of an authorised representative of THE YSWRR;
  • handle, feed or attempt to feed any animals or specimens without the consent of an authorised representative of THE YSWRR;
  • throw, place, or otherwise introduce any object into an animal habitat without the consent of an authorised representative of THE YSWRR;
  • distract or attempt to distract any THE YSWRR colleagues working in any animal habitat, water body or medical/research areas;
  • harass or distress (or attempt to harass or distress) any animals (i.e. tapping on the habitat glass); and/or
  • intentionally mistreat (or attempt to intentionally mistreat) any animals.
• If you fail to comply with this rule, it may result in you, your entire group and/or any offending personnel being removed from THE YSWRR, denied re-entry and/or banned from admission to THE YSWRR (temporarily or permanently) without liability;
• THE YSWRR may permit you and your group to use its equipment from time to time. You will be responsible for the costs of any unreturned equipment or the costs to rectify any damage to equipment/replacement of equipment caused by the actions of your group;
• Areas within THE YSWRR are monitored by CCTV to assist in the proper running of THE YSWRR and the safety and security of its visitors. In addition, we, or third parties authorised by us, may film, sound record or photograph areas in THE YSWRR. Entry into THE YSWRR affirms your consent to the filming, sound recording and/or photography and possible subsequent use/exploitation/ broadcasts/ publication. You may object to the use of your personal data in connection with any filming, sound recording and/or photography by contacting us as detailed in our Privacy Policy available on THE YSWRR website;
• You are not permitted to take photographs, video or sound recordings except for your own private use (non-commercial use). You may not bring cameras, phones for commercial filming or photography or other recording equipment into THE YSWRR without the express prior written approval of Miral Experiences LLC THE YSWRR Public Relations Department;
• We are not responsible for the loss or damage to personal property. All personal property is brought into THE YSWRR at the owner’s sole risk. THE YSWRR is not responsible for lost, missing, or stolen personal property;
• Visitors with allergies should be aware that shellfish and fish dissections take place in the Wet and Dry Lab Classrooms at THE YSWRR. Please speak to your THE YSWRR representative for more information on allergens at THE YSWRR;
• You accept that you have a duty to take all reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into THE YSWRR is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained in THE YSWRR;
• We reserve the right to deny admission to THE YSWRR or ban entry to THE YSWRR (whether temporarily or permanently) for any reason. We reserve the right to remove guests from THE YSWRR if they fail to comply with these terms and conditions or any applicable rules, regulations, or instructions, without any right of a refund or compensation (if applicable). This is without prejudice to any claim we might have against you or arising from your actions;
• Smoking is strictly prohibited in THE YSWRR and only permitted in the outdoor designated smoking areas.

• Outside food and/or beverages (except for one small bottle of water (<1 liter), food or beverages required for medical purposes, medically indicated nutritional supplements and baby food/formula (provided it is in a non-glass container)) All such items must only be consumed in open visitor areas and specifically there must be no eating or drinking (including water) in the Dry Lab Classroom or the Wet Lab Classroom at THE YSWRR;
• Glass items, plastic cup lids, plastic straws and balloons;
• Ice coolers, suitcases, bags with wheels;
• Clothing with offensive language and content. You should ensure that you are dressed in a manner in keeping with the culture and values of the UAE;
• Potentially harmful items like weapons, knives, chemicals;
• Pets (except service animals in special cases as determined solely by THE YSWRR);
• Recreation devices such as drones, scooters, segways, bikes, skates, skateboards or electric vehicles (apart from wheelchairs).

• No flip flops or open-toed shoes are permitted in THE YSWRR laboratory classrooms
• All shoelaces must be securely tied
• Long hair must be tied back
• Glasses must be secure

• By purchasing your tickets online, you are deemed to have accepted the Park terms and conditions of entry here.
• To use tickets purchased on this Website, at the time of entry you must produce:
  • e-ticket (electronic form or printed copy); and
  • the credit card used to purchase the tickets or valid government issued ID matching the name listed on the booking.
• Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.
• For any information regarding the processing of personal data please refer to our Privacy Policy.
• Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 (2) 496 8000.
• The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered, or damaged.
• Tickets shall be void if altered or if they are exchanged, transferred, or resold except by licensed distributors as preapproved by Miral in writing.
• If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.
• For applicable terms and conditions relating to ADCB TouchPoints and more information, please visit the ADCB TouchPoints website.

Once you purchase a ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable.

You may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED 50 will apply per person. Changes after this deadline will not be permitted.

For date changes please contact Yas Concierge at +971 600 511 115 to rebook and make the payment.

This ticket gives you one general admission entry to SeaWorld® Yas Island, Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to specific product terms and conditions, the Park terms of entry and those set out below:

• This is a dated ticket, it is only valid for entry on the date(s) mentioned on the ticket;
• Change and refund policy:
  • Once you purchase your ticket, you cannot cancel it;
  • All tickets are non-refundable and non-exchangeable; 
  • You may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED50 will apply per ticket. Changes after this deadline will not be processed.
  • For a date change as above please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person. Payments will be processed via Yas Concierge.
• This ticket is only valid for entry during regular Park operating hours. It is not valid for special events;
• Regular Park operating hours are subject to change without prior notice. Please visit our website to check the operating hours;
• Guests aged 3 to 11 must be accompanied by a responsible adult and hold a valid admission ticket. Guests aged 2 and under must be accompanied by a responsible adult holding a valid admission ticket but can enter the Park for free. Government issued photo ID may be required as proof of age;
• You may not bring food or drinks into the Park;
• You must comply with all ride, attraction and experience rules and follow our instructions in the Park;
• You must comply with all health and safety measures applicable during your visit;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park; 
• Height and safety restrictions apply; guests may not be able to experience all rides, attractions or experiences;
• People of determination: health and safety restrictions may impact your ability to use certain or all rides, attractions or experiences. Information regarding restrictions is available on our website; 
• This ticket is non-exchangeable, non-refundable and not for resale. This ticket is void if re-sold, transferred, altered or damaged; 
• Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, and are purchased at your own risk without compensation or refund;
• Certain animals, rides, attractions, experiences, presentations, shows or outlets may be unavailable during your visit;
• Animal welfare is one of our key responsibilities; accordingly it is strictly prohibited for any person to:
  • enter or attempt to enter into any animal habitat, water body or medical/research area without the consent of an authorised representative of the Park;
  • handle, feed or attempt to feed any animals or specimens without the consent of an authorised representative of the Park;
  • throw, place or otherwise introduce any object into an animal habitat without the consent of an authorised representative of the Park;
  • distract or attempt to distract any Park colleagues working in any animal habitat, water body or medical/research areas;   
  • harass or distress (or attempt to harass or distress) any animals (e.g. tapping on the habitat glass); and/or
  • intentionally mistreat (or attempt to intentionally mistreat) any animals.
• If you fail to comply with these rules, it may result in you, your entire group and/or any offending personnel being removed from the Park, denied re-entry and/or banned from admission to the Park (temporarily or permanently) without liability;
• Guests with allergies should be aware that animals in the Park consume shellfish and fish daily. Please speak to a Park representative for more information on allergens present at the Park;
• To use FacePass in connection with your ticket which involves the processing of your biometric data, you must complete all enrolment requirements including but not limited to confirming that you have read and understood our Privacy Policy and providing the appropriate consent (parental/legal guardian consent is required for guests under 18 or persons of determination). For further information, please review our Park entry terms and conditions and Privacy Policy at: https://www.seaworldabudhabi.com/en/legal#park-entry  
• Admission and use of the Park is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park; and
• We may deny admission or remove you from the Park for any reason without any right of a refund.

This dated ticket gives you one adult or junior general admission entry to visit 2 of the following Yas Island theme parks (you choose which 2): Ferrari World, Yas Waterworld, Warner Bros. World™ and SeaWorld® Yas Island, Abu Dhabi (each a “Park”). This ticket is property of Miral Experiences LLC, operator of the Park. Your visit is subject to specific product T&Cs, general T&Cs, and those set out below:

• You may change the date of your ticket shown above, provided you notify us before 7:00pm on the day before your scheduled visit. A charge of AED 50 will apply per person. Changes after this deadline will not be permitted;
• You must redeem this ticket at the first Park of your choice on the validity date
• If you do not redeem the ticket on the validity date, the ticket is void and you will not be granted access to the Parks;
vYou can only visit the second Park within 6 calendar days from the validity date, and provided you have redeemed the ticket in accordance with these terms;
• The ticket grants you a maximum of 2 entries to a Park (you choose which 2 Parks, or you can visit the same Park twice);
• You cannot share this ticket; both entries must be redeemed by the same person;
• Cancellation policy: once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable;
• This ticket is void if altered or damaged;
• Age restrictions on entry to the Park may apply. In the absence of specific rules, our standard rules are (government issued photo ID may be required as proof of age): guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket; children aged 2 and under do not require a ticket or reserved space, and can enter the Park for free;
• You may not bring food or drinks into the Park;
• You must comply with ride rules and follow our instructions in the Park;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park;
• Height and safety restrictions apply; guests may not be able to experience all rides;
• People of Determination: health and safety restrictions may impact your ability to use certain or all rides. Please check ride restrictions on our website before purchasing your ticket;
• Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party, are void;
• Certain rides, attractions, shows or outlets may be unavailable during your visit;
• To enable fingerprint biometric checks or FacePass in connection with your ticket which involves the processing of your biometric data, you must complete all enrolment requirements including but not limited to confirming that you have read and understood our Privacy Policy and providing the appropriate consent (parental/legal guardian consent is required for guests under 18 or persons of determination who cannot provide consent). For further information, please review our Park terms of entry and Privacy Policy at : Ferrari World Abu Dhabi Warner Bros World Abu Dhabi Yas Waterworld Abu Dhabi SeaWorld Abu DhabiUnaccompanied guests who require parental/legal guardian consent in order to register for fingerprint biometric checks/Facepass must carry original government issued photo ID so we can complete the opt out process.
• Admission and use of the Park and its services is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
• We may deny admission or remove you from the Park for any reason.

This dated ticket gives you one adult or junior general admission entry to visit 3 of the following Yas Island theme parks (you choose which 3): Ferrari World, Yas Waterworld, Warner Bros. World™ and SeaWorld® Yas Island, Abu Dhabi (each a “Park”) . This ticket is property of Miral Experiences LLC, operator of the Park. Your visit is subject to specific product T&Cs, general T&Cs, and those set out below:

• You may change the date of your ticket shown above, provided you notify us before 7:00pm on the day before your scheduled visit. A charge of AED 50 will apply per person. Changes after this deadline will not be permitted;
• You must redeem this ticket at the first Park of your choice on the date of validity printed on this ticket.
• If you do not redeem the ticket on the date of validity, the ticket is void and you will not be granted access to the Parks;
• You can only visit the second and third Park within 6 calendar days from the date of validity and provided you have redeemed the ticket in accordance with these terms;
• The ticket grants you a maximum of 3 entries to the Park(s) (you choose which 3 Parks); If you visit the same park 2 times, it will count as 2 visits)
• You cannot share this ticket; all 3 entries must be redeemed by the same person;
• Cancellation policy: once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable;
• This ticket is void if altered or damaged;
• Age restrictions on entry to the Park may apply. In the absence of specific rules, our standard rules are (government issued photo ID may be required as proof of age): guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket; children aged 2 and under do not require a ticket or reserved space, and can enter the Park for free;
• You may not bring food or drinks into the Park;
• You must comply with ride rules and follow our instructions in the Park;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park;
• Height and safety restrictions apply; guests may not be able to experience all rides;
• People of Determination: health and safety restrictions may impact your ability to use certain or all rides. Please check ride restrictions on our website before purchasing your ticket;
• Only third parties specifically authorised by us in writing may re-sell or transfer this ticket.
• Tickets purchased fraudulently, or from an unauthorised third party, are void;
• Certain rides, attractions, shows or outlets may be unavailable during your visit;
• To enable fingerprint biometric checks or FacePass in connection with your ticket which involves the processing of your biometric data, you must complete all enrolment requirements including but not limited to confirming that you have read and understood our Privacy Policy and providing the appropriate consent (parental/legal guardian consent is required for guests under 18 or persons of determination who cannot provide consent). For further information, please review our Park terms of entry and Privacy Policy at : Ferrari World Abu Dhabi Warner Bros World Abu Dhabi Yas Waterworld Abu Dhabi SeaWorld Abu DhabiUnaccompanied guests who require parental/legal guardian consent in order to register for fingerprint biometric checks or Facepass must carry original government issued photo ID so we can complete the opt out process
• Admission and use of the Park and its services is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
• We may deny admission or remove you from the Park for any reason.

This dated ticket gives you one adult or junior general admission entry to visit 4 of the following Yas Island theme parks (you choose which 4): Ferrari World, Yas Waterworld, Warner Bros. World™ and SeaWorld® Yas Island, Abu Dhabi (each a “Park”). This ticket is property of Miral Experiences LLC, operator of the Park. Your visit is subject to specific product T&Cs, general T&Cs, and those set out below:

• You may change the date of your ticket shown above, provided you notify us before 7:00pm on the day before your scheduled visit. A charge of AED 50 will apply per person. Changes after this deadline will not be permitted
• You must redeem this ticket at the first Park of your choice on the date of validity printed on this ticket.
• If you do not redeem the ticket on the date of validity, the ticket is void and you will not be granted access to the Parks;
• You can only redeem your second, third and fourth visits within 6 calendar days from the date of validity and provided you have redeemed the ticket in accordance with these terms;
• The ticket grants you a maximum of 4 entries to the Park(s) (you choose which 4 Parks). If you visit the same Park twice, it counts as 2 visits.;
• You cannot share this ticket; all 4 entries must be redeemed by the same person;
• Cancellation policy: once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable;
• This ticket is void if altered or damaged;
• Age restrictions on entry to the Park may apply. In the absence of specific rules, our standard rules are (government issued photo ID may be required as proof of age): guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket; children aged 2 and under do not require a ticket or reserved space, and can enter the Park for free;
• You may not bring food or drinks into the Park;
• You must comply with ride rules and follow our instructions in the Park;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park;
• Height and safety restrictions apply; guests may not be able to experience all rides;
• People of Determination: health and safety restrictions may impact your ability to use certain or all rides. Please check ride restrictions on our website before purchasing your ticket;
• Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party, are void;
• Certain rides, attractions, shows or outlets may be unavailable during your visit;
• To enable fingerprint biometric checks or FacePass in connection with your ticket, which involves the processing of your biometric data, you must complete all enrolment requirements including but not limited to confirming that you have read and understood our Privacy Policy and providing the appropriate consent (parental/legal guardian consent is required for guests under 18 or persons of determination who cannot provide consent). For further information, please review our Park terms of entry and Privacy Policy at : Ferrari World Abu Dhabi Warner Bros World Abu Dhabi Yas Waterworld Abu Dhabi SeaWorld Abu Dhabi Unaccompanied guests who require parental/legal guardian consent in order to register for fingerprint biometric checks or Facepass must carry original government issued photo ID so we can complete the opt out process
• Admission and use of the Park and its services is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
• We may deny admission or remove you from the Park for any reason.

1.1. These Terms of Use govern the purchase and use of Annual Passes purchased on and from 16 April 2024 and form the contract between Miral and Passholders. Please ensure you are willing to be bound by these Terms of Use before purchasing your Pass.

1.2. If you purchased a Pass prior to 16 April 2024, your Pass will continue to be governed by the terms and conditions you accepted when purchasing your Pass and/or completing your registration.

2.1. Miral means Miral Experiences LLC, the operator of the Parks

2.2. Parks means Ferrari World Yas Island Abu Dhabi (“FWAD”), Yas Waterworld Yas Island Abu Dhabi (“YWW”), Warner Bros. World™ Yas Island Abu Dhabi (“WBW”), and SeaWorld® Yas Island Abu Dhabi (“SWAD”) and “Park” means one of the Parks

2.3. “Pass” means an annual pass entitling you to access one or more of the Parks

2.4. “you” “your” or “Passholder” means a purchaser of the annual pass

3.1. Categories

• You will have general admission access to all four Parks, except on official UAE public holidays as declared by the UAE government for the private sector and during peak periods as declared by Miral. Other block out dates apply, please see section 5 for more details.

• You will have general admission access to all four Parks, except on official UAE public holidays as declared by the UAE government for the private sector.
• Other blackout dates apply, please see section 5 for more details.

• You will have general admission access to all four Parks, including on public holidays.
• Other blackout dates apply, please see section 5 for more details

• Diamond Annual Passes are in limited supply, and you may have to join a waiting list to purchase.
• You will have general admission access to all four Parks, including on public holidays.
• Where quick pass access is available at the Parks, you will be granted quick pass access on demand, each time you visit a Park, for your personal use. Simply show your Pass, quick pass lanyard and original Emirates ID at the desk and request your quick pass.
• Other blackout dates apply, please see section 5 for more details.

3.2. Core and Secondary Benefits

• Core and Secondary Benefits are benefits that Miral provides in addition to the Park Entry for certain categories of Pass. Please refer to section 3.1 above to see what Core and Secondary Benefits your Pass entitles you to
• Core and Secondary Benefits are subject to specific terms and conditions set out below, in addition to terms and conditions that might be printed on e-vouchers/tickets in your welcome pack.
• Unless expressly permitted in these terms and conditions, the Core and Secondary Benefits can only be enjoyed by you. They are void if sold, exchanged for commercial gain, or otherwise transferred to anyone else. They are not valid in conjunction with any other offer, discount, or voucher.
• Core and Secondary Benefits cannot be exchanged for other benefits.
• General discounts and benefits (excluding vouchers) are valid through the term of your Pass (and are not valid after your pass expires)
• Vouchers
• Each voucher is valid for one use only and must be used before your Pass expires.
• You must submit the original voucher.
• The voucher is void if altered or damaged.

Discounted Tickets for Accompanying Guests

Receive a discount on standard, undiscounted gate price for a one day one Park general admission adult ticket

This offer is only currently available at the relevant Park and cannot be redeemed online. You must show your Pass at the ticketing counter and be personally present to qualify along with your guest(s)

• You can use the offer for a maximum of 5 accompanying guests, per day
• Dining discounts (exclusions apply)
• Dining discounts apply only to certain Park food and beverage outlets and to full price items
• You can benefit from the discount for you and up to 3 accompanying friends or family
• Please note that food and beverages sold at a retail store will be subject to the retail discount
• Exclusions: Starlight, Ristorante Cavallino, YWW Majlis, Fathom 11
• Simply present your Pass to the cashier when ordering your meal
• Retail discounts (exclusions apply)
• Retail discounts apply only to certain products and to full price items at Park merchandise stores
• Exclusions: paid attractions at any Park such as Pearl Diving at YWW, Karting Academy, Ferrari Driving Experience at Ferrari World Yas Island, Abu Dhabi are excluded from this discount.
• Simply present your Pass to the cashier with your retail items
• Discounts on Paid Attractions
• Applicable on the following activities (list subject to change in Miral's sole discretion):
• WBW: Sluicing
• YWW: VR Experience, Pearl Diving
• FWAD: Roofwalk, Zipline, Roofwalk – zipline combo, Karting
• During the term of your Pass you can benefit from special discounts on paid experiences at the Parks. The discount does not apply to all experiences.
• Only valid Passholders may benefit from this discount, and it cannot be used to purchase discounted activities for friends and family
• Subject to availability, prior reservation is generally required
• Please refer to the official Park website for eligibility criteria to enter or participate in an experience.
• Discounts not available online. Please book at the Park, and show your Pass to avail of the discount.
• Discounts will only apply to full price adult tickets.

• Discounted Tickets for Accompanying Guests
• Receive a discount on standard, undiscounted gate price for a one day one Park general admission adult ticket
• This offer is only currently available at the relevant Park and cannot be redeemed online. You must show your Pass at the ticketing counter and be personally present to qualify along with your guest(s)
• You can use the offer for a maximum of 5 accompanying guests, per day
• Dining discounts (exclusions apply)
• Dining discounts apply only to certain Park food and beverage outlets and to full price items
• You can benefit from the discount for you and up to 3 accompanying friends or family
• Please note that food and beverages sold at a retail store will be subject to the retail discount
• Exclusions: Starlight, Ristorante Cavallino, YWW Majlis, Fathom 11
• Simply present your Pass to the cashier when ordering your meal
• Retail discounts (exclusions apply)
• Retail discounts apply only to certain products and to full price items at Park merchandise stores
• Exclusions: paid attractions at any Park such as Pearl Diving at YWW, Karting Academy, Ferrari Driving Experience at Ferrari World Yas Island, Abu Dhabi are excluded from this discount.
• Simply present your Pass to the cashier with your retail items
• Discounts on Paid Attractions
• Applicable on the following activities (list subject to change in Miral's sole discretion):
• WBW: Sluicing
• YWW: VR Experience, Pearl Diving
• FWAD: Roofwalk, Zipline, Roofwalk – zipline combo, Karting
• During the term of your Pass you can benefit from special discounts on paid experiences at the Parks. The discount does not apply to all experiences.
• Only valid Passholders may benefit from this discount, and it cannot be used to purchase discounted activities for friends and family
• Subject to availability, prior reservation is generally required
• Please refer to the official Park website for eligibility criteria to enter or participate in an experience.
• Discounts not available online. Please book at the Park, and show your Pass to avail of the discount.
• Discounts will only apply to full price adult tickets.

Benefits are as set out in the ‘Silver’ section above, plus:

• Welcome Pack
• After you purchase your Pass you will be able to collect your welcome pack from the selected Park upon showing us your Pass and government issued photo identification. We cannot deliver the welcome pack to you.
• Your welcome pack contains information about the Pass
• Miral does not re-issue Welcome Packs in the event of loss or damage.
• Some Welcome Packs may come pre-numbered; Passholders will not have any choice over the number that they receive and these are issued on a first come first serve basis.
• Preferred Parking
• Miral will allocate certain areas of the Park car parks for the dedicated use of Passholders with preferred parking access
• One sticker will be issued per Passholder
• Parking spaces are subject to availability
• Passholders must display parking sticker on their windscreen
• In the event of damage or loss to the parking sticker; we will require submission of a police report and/or receipt of the previous damaged sticker in order to issue a replacement
• CLYMB™ Abu Dhabi voucher
• In your Welcome Pack, you will receive one voucher entitling you to a ‘buy one get one free’ combo experience at CLYMB Abu Dhabi
• Valid for use before your Pass expires
• You cannot redeem the voucher online. In order to book and pay for your experience, please submit the original voucher and your Pass at the CLYMB™ Abu Dhabi ticketing counter or call Yas Concierge to make a reservation
• The free experience can be used by your friend or family member. Both experiences must be used at the same time.
• Please refer to the eligibility criteria on the CLYMB Abu Dhabi website

Benefits are as set out in the ‘Gold’ section above, plus:

• Photo Voucher
• Valid for use before your Pass expires
• In your Welcome Pack, you will receive one voucher entitling you to one complimentary 8 x 10 inch photo at one of the Parks
• Photo only valid at certain locations, please check in Park for more details
• Please submit your original voucher to the cashier, along with your Pass to qualify.
• Bring a Friend for Free Voucher
• In your Welcome Pack, you will receive one voucher entitling you to bring a guest with you to a Park.
• The voucher is valid for use before your Pass expires
• Your friend will receive a one-day general admission pass
• Your friend must enter the Park with you and stay with you during the visit
• You cannot use the voucher online. Please submit the original voucher to the Guest Services counter on the day you wish to redeem it, along with your original Pass.
• You must show your Pass at the Guest Services counter and be personally present to qualify
• SWAD Premium Seating
• Your Pass entitles you to access the designated ‘Premium Seating’ area at SWAD Tropical Ocean Amphitheater and Rocky Point Amphitheater but does not guarantee such seating. Premium Seating is available on a first come first served basis because seating is limited. You must obtain a premium seating wristband from Guest Services and present it to access the Premium Seating area. We recommend you arrive 30 minutes prior to the presentation.

3.3. Third Party Island Benefits

• Third party benefits are benefits provided by Miral ’s partners on Yas Island and in Abu Dhabi. Third party benefits are not fixed benefits and therefore may be altered by Miral in its discretion from time to time.
• You acknowledge that Miral does not guarantee the continued availability of third-party benefits throughout the term of your Pass. You expressly acknowledge that certain third-party benefits may be amended or withdrawn without notice. The temporary or permanent unavailability of third-party benefits will not entitle you to a full or partial refund, or compensation from Miral.
• Where possible, Miral will endeavor to procure the replacement of third-party benefits.
• Any claim that you might have in respect of the delivery or quality of third-party benefits must be directed to the third party. You understand and agree that Miral, the Park, our sponsors, affiliates, landowners, lessees, or any of their respective employees, officers, agents, contractors, representatives or assigns (herein after referred to as the “Associated Entities”) may not be held liable or responsible in any way for any injury, death or other damages to you, your family, or property, that may occur as a result of the third party benefits.

Please visit these links to view the current third-party benefits and applicable terms and conditions:

https://www.wbworldabudhabi.com/en/annual-pass-benefits

https://www.seaworldabudhabi.com/en/tickets/annual-pass/annual-pass-benefits

https://www.yaswaterworld.com/en/annual-pass-benefits

https://www.ferrariworldabudhabi.com/en/annual-pass-benefits

3.4. General

a. The cost of Passes may be varied by Miral from time to time in its sole discretion. Miral may from time to time offer pricing or promotional offers for purchasing the Pass at specific attractions, online or through third party channels. Please note that Miral does not price match the price payable for a Pass. For the avoidance of doubt, any changes in pricing will not apply to existing Passholders retrospectively.

b. Passes only grant entry to the relevant Parks and do not grant entry to any other Miral operated facility (such as CLYMB™ Abu Dhabi or Qasr Al Watan) unless expressly included

c. If you have an existing Pass, we will continue to honor it until the expiry date.

4.1. Buy via Yas Concierge

a. Call Yas Concierge on 600 511115 and follow the instructions

b. You will be asked by the agent to confirm acceptance of these Terms of Use prior to proceeding with your booking

c. You will need to come into the Park to complete the registration process

d. You will then receive your Pass, and we will send you a copy of the then-current Terms of Use for your record.

4.2. Buy online

a. Purchase your Pass on any of the Park websites

b. Enter accurate registration details including an accurate and up to date photograph, compliant with the specifications set forth on the registration page

c. You will be required to confirm acceptance of these Terms of Use prior to completing your booking

4.3. A binding contract is formed between you and Miral for the Pass once we accept your order and issue your Pass.

4.4. You will receive an e-Pass by default. If you wish to request a physical Pass, you may request one (free of charge) by visiting the Guest Services counter at any of the Parks.

4.5. The name entered when registering for your Pass must match your official government issued photo ID exactly. If you do not enter your registration details accurately, you may delay the issuance of your Pass.

4.6. By purchasing a Pass, you agree that these Terms of Use (as amended) form the contract between the Passholder and Miral. You acknowledge that the General Terms of Entry of each park and privacy policy are also applicable.

4.7. Diamond Passes: For Diamond Passes, you may be required to register on a waiting list. At the time of registration, you will be asked to confirm you accept these Terms of Use.

4.8. When we have availability, you will be contacted by Yas Concierge to complete your booking.

4.9. All products are subject to availability. We may deny a Pass to you if you have previously had your Pass revoked or suspended by Miral in the past.

4.10. All prices include VAT.

4.11. Products purchased fraudulently, or from an unauthorized third party are void, so please only purchase products from reputable sources

4.12. If you are purchasing products on behalf of other guests, you accept these Terms of Use on behalf of every guest and shall ensure that each person in receipt of a Pass accepts these Terms of Use. If you are an adult purchasing a Pass for a minor in your care, then you accept these terms and conditions on behalf of those minors.

4.13. Website terms and conditions apply to online purchases

4.14. Children aged 3 and under do not need an Annual Pass

5.1. Passes expire after 366 calendar days from the date of purchase (regardless of the first day of use or when you complete your registration), except that there will be certain days you cannot use your Pass, in accordance with the operating calendar of the Parks. For example, if you purchase your pass on 5th January 2023, the last day you can use it is 5th January 2024.

5.2. Each Pass category has specific date exclusions when you will not be able to use your pass. Please refer to section 3 above.

5.3. Your Pass is only valid for one visit to each Park per calendar day to prevent against fraudulent use.

5.4. Your Pass does not guarantee entry to a Park. Entry to a Park is subject to Park capacity limits. We recommend you arrive early at the Park to avoid disappointment

5.5. You acknowledge that the Parks may close to the public on certain days throughout the year, in accordance with Miral’s operating calendar. You will not be able to use your Pass when we close a Park (or part of a Park) to the general public. Where reasonably possible, Park closures are listed on the official Park websites in advance.

5.6. Miral reserves the right to vary the Park opening hours and days, remove or cancel all or any part of the rides, attractions, restaurants, habitats, expeditions, or facilities within the Parks for any reason (including the removal of quick pass or Premium Seating access). This could mean the temporary or permanent removal of a Park, ride, habitat, expedition or attraction from the Pass scheme. You accept that Miral exercising this right does not entitle you to a partial or total refund of the cost of the Pass, or any compensation from Miral.

5.7. Before visiting a Park, please check the Park website for notices

5.8. Special Note for YWW You acknowledge that YWW may close for a prolonged period during the winter season (including for extended periods, for example two calendar months).

5.9. You acknowledge that any changes or closure in accordance with this section 5 will not entitle you to a full or partial refund, or compensation from Miral.

6.1. Only the registered Passholder may use a Pass. Your Pass is personal to you, and may not be shared with others. Pass sharing is a breach of these Terms of Use and any actual or attempted use of a Pass by someone other than the Passholder, regardless of the reason, will result in access being refused and the Pass being revoked without a refund and/or compensation and other applicable legal action in our sole discretion.

6.2. Passes remain the property of Miral

6.3. Passes will be void if altered, sold or exchanged for commercial gain.

7.1. Scan your Pass at the turnstile to enter the Park. You may be required to show your official government issued photo ID as an additional security step, so please have this with you.

7.2. In the future, we may bring you additional methods of entry into the Parks. Please visit this page for updates.

7.3. We reserve the right to change the entry process, including a requirement to pre-register before your visit.

7.4. Before booking or visiting an attraction, please check if your pass is valid at that attraction on the Website or contact Yas Concierge directly.

7.5. Your pass does not entitle you to immediate entry into the attraction and are, at times, subject to capacity limitations where you may have to wait to enter or even return the following day.

8.1. We will process your personal data in connection with your Pass. Depending on the services you use in connection with your Pass, the type of personal data, and how and why we process this, may vary

8.2. When registering and before providing your personal data to us, you are required to confirm that you have read and understood the Privacy Policy.

8.3. We may also require your explicit consent, or the explicit consent of a parent or legal guardian if in relation to a person under 18 years of age or a person of determination, to process certain types of personal data in connection with the Pass (for example, for FacePass services that require the processing of biometric information). We will communicate to you where such consent is required.

8.4. To use FacePass in connection with your Pass you must complete all enrolment requirements. ID will be required for all persons to verify age and consent.

8.5. If you do not agree to the processing of your personal data in accordance with the Privacy Policy, or where consent is required and is not provided or is withdrawn, we will not be able to provide the relevant services to you.

We accept no liability for the non-provision or withdrawal of services arising from a refusal to the processing of personal data or to provide the required consent.

8.6. For further information on FacePass and how and why we use your personal data in connection with your Pass, please review our Park entry terms and conditions and Privacy Policy.

9.1. You do not have the right to cancel or transfer your Pass to another person. Once the Pass is purchased, it is non-refundable and non-transferable.

9.2. We reserve the right to suspend or revoke your Annual Pass (without a refund or compensation) if you engage in unlawful or fraudulent activities or breach these Terms of Use or the general terms of entry for any Park. We will also consider taking other action available to Miral at law.

9.3. In exceptional circumstances, we may cancel your Pass for other reasons. In this event, we will issue you with a pro-rata refund based on the remaining unused term of the Pass

10.1. You accept that you have a duty to take reasonable steps to ensure your own safety, considering any medical conditions you may have. Entry into and use of a Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within a Park. You confirm that we (Miral Experiences LLC, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.

10.2. Our liability to you is limited to the price of the Pass.

10.3. Liability for indirect, special, or consequential losses is excluded.

10.4. We do not limit liability for death or personal injury caused by our negligence.

10.5. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs or expenses you incur.

You should send legal notices to Legal Department, Miral Experiences, PO Box 128717 Abu Dhabi UAE

We may amend these Terms of Use at any time by updating this page. Use of your Pass will be governed by the then-current Terms of Use. In the event of material changes to these Terms of Use, we will notify you by email.

The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of the Pass. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.

• Certain categories of Pass are eligible for paid upgrades. Please visit the Guest Services counter at a Park or call Yas Concierge to enquire about availability and cost.
• Your Pass must be valid in order to apply for an upgrade.
• It is not possible to ‘downgrade’ the category of your Pass
• You will need to return your previous Pass before receiving your new Pass, in the event you have requested a physical Pass.
• Except for upgrades to Diamond Passes: When you upgrade your Pass, you do not extend the validity of your current Pass. The new benefits are simply applied for the remainder of the original term.
• When you upgrade your Pass to a Diamond Pass, the 366 calendar day validity will recommence from the day you purchase the Diamond Pass upgrade

• The ‘Renewal Window’ starts 4 weeks prior to the expiry of your Pass and ends 4 weeks after the expiry date.
• During the Renewal Window, you can benefit from any special annual Pass ‘renewal’ offers issued by us from time to time. Outside of this Renewal Window, you must pay the prevailing rate for a new Pass.
• Please refer to the terms and conditions of any renewal promotion for more information on discounts available, and how to redeem.

• People of Determination in possession of a valid People of Determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
• This option is only available when the Pass is purchased at the Guest Services Counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original People of Determination card and request your Carer Pass at the time of purchasing your Pass.
• A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
• The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
• We may request to see the Principal Passholder’s People of Determination card when entering a Park with the Carer, so please have the original available to show to our staff.

People of Determination

• People of determination in possession of a valid people of determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
• This option is only available when the Pass is purchased at the Guest Services counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original people of determination card and request your Carer Pass at the time of purchasing your Pass.
• A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
• The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
• To enter the Park the Carer and Principal Passholder are required to visit the Guest Services counter so that a ticket for the Carer to enter the Park can be generated. We may request to see the Principal Passholder’s people of determination card when entering a Park with the Carer, so please have the original available to show to our staff.
• A Carer Pass will be void if altered, sold or exchanged for commercial gain, or transferred to anyone else for secondary use.

Phone us at 600 511115 or email us at contact@yasconcierge.com

Employees of the Sponsor will be entitled to a ten percent (10%) discount on standard Silver and Gold Annual Passes to Yas Island Theme Parks, when such passes are purchased online using a valid Emirates NBD debit or credit card and official Emirates NBD corporate email address.

• 1) Purchases may only be made online.
• 2) Employees are required to use only their valid Emirates NBD debit or credit card for the purchase and must use their official Emirates NBD corporate email address for signing up to ‘My Pass’ and setting up their Annual Pass profile prior to making the purchase.
• 3) Discounts are on full price standard Silver and Gold Annual Passes per what is charged at Yas Island Theme Parks ticketing counters, which is inclusive of VAT (not valid for online rate).
• 4) Not valid in conjunction with other offers or discounts.
• 5) Offer may be withdrawn for particular employees if Miral Experiences LLC (operator of Yas Island Theme Parks) reasonably suspects the offer is being abused.
• 6) Each eligible Emirates NBD employee may purchase a maximum of three additional discounted Silver or Gold Annual Passes per transaction for family and friends.
• 7) Passes will be void if sold or exchanged for commercial gain.
• 8) Annual passes are governed by Annual Pass Terms of Use set forth at https://www.seaworldabudhabi.com/en/legal#ticket-terms and the general terms of entry available on each Yas Island Theme Park’s official website.

Yas Special Offer: Purchase four Annual Passes for the price of three Annual Passes, or buy four Annual Passes or more and receive a 25% discount off your purchase! Subject to the terms and conditions specified below:
Buy 4 Annual Passes for the price of 3, or receive 25% on Silver and Gold tier Yas Annual Passes, subject to the terms and conditions specified below:

• Offer Validity: offer is valid from 28th May to 28th June 2024.
• The offer applies for new Annual Pass holders all of whom must be a UAE National or UAE Resident. You can purchase via Yas Concierge, At-Gate, or online. You will need to bring your original valid Emirates ID if purchasing in person.
• How to purchase: you may avail this offer via the following channels:
• Online: visit our dedicated webpage that features this exclusive Offer
• At gate: please visit any of the following theme parks to avail the offer at the ticketing counter; Ferrari World Abu Dhabi, Warner Bros World™, Abu Dhabi, Yas Waterworld Abu Dhabi and Sea World Abu Dhabi
• Yas Concierge: Please call 600 511115 or email contact@yasconcierge.com
• Discount is applied to undiscounted standard rate of AED 1395 for Silver Yas Island Annual Pass per pass, AED 1595 for Gold Yas Annual Pass per pass
• Discount does not apply to other ticket categories.
• You must buy a minimum of four Yas Annual Passes of the same tier to qualify for the offer. You cannot buy a combination of Bronze, Silver, Gold, or Diamond Yas Annual Passes using this offer.
• Maximum number of Yas Annual Passes sold in one transaction using this offer/discount is ten (10). The passes must be purchased in a single transaction.
• This offer is not valid in conjunction with any other offer, promotion, or discount.
• Yas Annual Passes may not be resold after purchase. If Yas Annual Passes are altered, sold or exchanged for commercial gain, they are automatically void and cannot be redeemed to enter the relevant leisure facilities.
• We reserve the right to amend or withdraw this offer at any time, without notification.
• Yas Annual Passes are not refundable, exchangeable or transferable.
• Yas Annual Passes are governed by the Annual Pass Terms of Use set forth at https://www.yasisland.ae/en/yas-annual-pass/terms-and-conditions
• Park entry general terms and conditions apply at:
• https://www.wbworldabudhabi.com/en/legal/#park
• https://www.ferrariworldabudhabi.com/en/legal#park
• https://www.yaswaterworld.com/en/legal#park
• https://www.seaworldabudhabi.com/en/legal#park-entry

• This competition runs from the 15th of July until the 31st of August 2024 at SeaWorld Yas Island, Abu Dhabi.
• To participate, one must be in possession of a valid Yas Annual Pass, for the full duration of the competition period.
• One (1x) winner will be selected based on most total entries to SeaWorld Yas Island, Abu Dhabi among all active Annual Passholders, throughout the full duration of the competition period.
• Winner will be awarded a renewal of their Annual Pass from expiry date of their current Annual Pass for themselves and their family. Limited to 4 Annual Passes per family. Family needs to be in possession of Annual Passes to be eligible for a renewal.
• Proof of active Annual Pass is required, please make sure to present your active Yas Annual Pass.
• Winners must bear any additional costs incurred when collecting the prizes, including for example use of recreational facilities and transport;
• Prizes are intended for personal use only, for a family, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash, or other goods or services, or transferred to anyone else;
• Employees of Miral Experiences LLC and/or its affiliates, and those employees’ family members are ineligible to participate;
• This competition is in no way sponsored, endorsed, administered by, or associated with Instagram or Facebook;
• We may cancel or amend the competition at any time and for any reason (including modification of the competition period).
• By entering this competition, you permit Miral Experiences LLC and its affiliates to film and take photographs of you (Materials) (without any obligation to use the Materials); and use, modify, copy, publish, commercially exploit, and distribute the Materials for purposes connected with marketing, branding or promotion.
• By entering this competition, you agree to post social media content relating to the prize and tagging (@yasannualpass) in line with UAE culture and morals. Failure to do so will result in prize forfeiture and excluded from the competition.
• General terms and conditions apply.

Annual Pass Holders can bring their friends to visit Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Abu Dhabi, SeaWorld® Yas Island Abu Dhabi (each a “Park”), at the special rate of only AED 195 pp (inc VAT)

• Offer Validity: Valid from 1st September 2023 to 13th October 2023 (both dates included) only on weekdays.
• Offer is only valid if the guest is accompanied by a valid Yas Annual Passholder. Each Yas Annual Passholder may bring a maximum of five (5) guests per day during the offer validity period. Accompanying guests of the Yas Annual Passholder must be present at the time of redeeming the offer.
• How to Redeem: The Yas Annual Passholder simply visits the Park Ticketing Counter with their guest(s), shows their valid Yas Annual Pass, and requests the offer. Our Guest Services team will ensure your guests receive wristbands or limited use tickets to scan at the Park’s gate. Offer is not available online or via any other channel.
• Flat rate of AED 195 per person (including VAT) applies to adult and junior tickets. Your guest(s) will receive one general admission ticket, valid for that day only. No other add-ons or benefits are included.
• The offer is not valid on weekends (Saturday-Sunday).
• The offer is not valid with any other discount, promotion or offer.
• This offer is not valid with any special events at the Parks such as Ladies Season events.
• This offer can be amended or withdrawn by us at any time without notice.
• Tickets are only for use by friends and family of Yas Annual Passholders. Tickets are void if sold or exchanged for commercial gain (no compensation will be provided). Any unauthorized use including re-selling of the tickets will be subject to Yas Annual Pass membership cancellation with no refund.
• General Park and ticket terms and conditions apply. Please visit www.seaworldabudhabi.com, www.yaswaterworld.com; www.ferrariworldabudhabi.com; www.wbworldabudhabi.com for more details.

• Offer only valid for UAE Nationals and UAE Residents. You will need to bring original valid Emirates ID for each guest redeeming a ticket;

• Change and refund policy:

• Once you purchase your ticket, you cannot cancel it;
• You may not resell the Tickets. Tickets are non-refundable or exchangeable and are void if altered, sold or transferred for commercial gain;
• You may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED50 will apply per ticket. Changes after this deadline will not be processed.
• For date change as above please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person.  Payments will be processed and completed via Yas Concierge.

• Tickets must be purchased at least one day in advance of your visit to the Park and must be redeemed on the date selected on the ticket;


• Tickets for additional guests may be purchased online with a discount of 25% of general admission rate;


• We reserve the right to verify your identity, so please bring original government photo identification (e.g. driving license), or the credit card you used to purchase the ticket.


• Same flat rate cost applies for adult and junior tickets with this offer;


• Offer is valid for ‘General Admission’ adult or junior access to the Park only. Access does not include any other benefits or add-ons, such as the Quick Pass;


• Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;


• Children aged 2 and under can enter the Park for free;


• This offer is not valid in conjunction with any other offer, discount or promotion;


• We reserve the right to withdraw or amend this offer at any time, without notification;


• Black out days may apply;


• All guests must enter the Park together and is only valid on the date mentioned on your ticket;


• You may not combine this offer and the Tickets with any other offer, promotion or voucher;


• E- Tickets will be accepted and can only be used once;


• Admission and use of the Park is at the ticket holders sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;


• Certain rides, attractions, shows or outlets may be unavailable during your Park visit; Please check the Park website or contact Yas Concierge for updates and availability before your visit;


• Height and safety restrictions apply; guests may not be able to experience all rides/attractions


• You must comply with health and safety measures applicable during your visit.


• Park general terms and conditions apply;


• We reserve the right to suspend or revoke your voucher/ticket (without a refund or compensation) if you engage in unlawful or fraudulent activities, or breach these Terms and Conditions (or any terms and conditions incorporated herein); We may deny admission or remove you from the Park for any reason without any right of refund.

• Please arrive at Explorers HQ a minimum of 30 minutes before the encounter or you will be considered a no-show and shall not be entitled to any refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.

• Guests must be at least 10 years old to take part in this encounter. Anyone between the age of 10 years to 16 years must be accompanied by a paying adult aged 18 years or older who is also participating in the encounter. 16 to 17 year olds can go on the encounter without an accompanying adult provided they have a guardian 18 years and older to sign their waiver.
• It is not a private tour; you will be a part of a group consisting of maximum 9 guests. We may change the capacity restrictions at our discretion.
• Guests are required to bring their own bathing suits for the encounter.
• Guests are required to wear wetsuits during the encounter.
• Guests with one or more of the below physical conditions are not allowed to join the encounter:
  • Back or neck issues
  • Seizures
  • Respiratory problems (including Asthma)
  • Expectant Mothers
  • Broken leg/arm
  • Prosthetic leg/arm
  • High blood pressure
  • Mental impairments such as anxiety or phobias (especially claustrophobia)
  • Any other conditions that this encounter could aggravate

• Other restrictions:
  • Guests should not consume alcoholic beverages for at least 12 hours prior to the encounter;
  • Guests should not fly within 12 hours of participating in the encounter;
  • Eyeglasses are permitted but no sunglasses or prescription goggles (transitions lenses are acceptable);
  • Ear plugs are not permitted;
  • The guest must be able to read in English and follow the instructions written by the instructor under the water;
  • Not suitable for any guests who has a fear of being surrounded by marine life.
• The determination as to the fitness and/or suitability of the participant will be made solely at the discretion of the Park authorised representatives. If you are deemed unfit or unsuitable, you will receive a refund for the encounter ticket only but shall not be entitled to any further costs, expenses or compensation. You will not receive a refund of the cost of the general admission ticket.
• Personal belongings, including phones and cameras, are not permitted for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
• This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
• You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
• Changes are subject to availability.
• You must be aged 2 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• It is not a private tour; you will be a part of a group consisting of maximum 12 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver to take part.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.
• You must be aged 7 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• Guests using a motorised wheelchair/ECV must be able to transfer to a manual wheelchair (provided on the encounter).
• It is not a private tour; you will be a part of a group consisting of maximum 6 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.
• You must be aged 2 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• It is not a private tour; you will be a part of a group consisting of maximum 8 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver to take part.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.
• You must be aged 2 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• Guests using a motorised wheelchair/ECV must be able to transfer to a manual wheelchair (provided on the encounter).
• It is not a private tour; you will be a part of a group consisting of maximum 12 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 15 minutes before the encounter or you will be considered a no-show and will not be entitled to a refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
• This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
• You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
• Changes are subject to availability.
• You must be aged 2 years and above to participate. Anyone under the age of 16 must be accompanied by a paying adult aged 18 years or older who is also participating in the same encounter. 16 and 17 year olds can go on the encounter without an accompanying adult provided that a guardian aged 18 years and older has signed their waiver.
• Guests using a motorised wheelchair/ECV must be able to transfer to a manual wheelchair (provided on the encounter).
• It is not a private tour; you will be a part of a group consisting of maximum 6 guests. We may change the capacity restrictions at our discretion.
• Personal belongings, including phones and cameras, are not permitted along the interaction wall for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Closed shoes must be worn during the encounter. Please be aware that the habitat is approximately 0°C, and the walking surface in the area may be slippery, wet or uneven.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

IMPORTANT NOTE: Medical insurance cover is not included as part of this experience. In order for you to participate, you must have arranged your own medical insurance in place, that includes diving activities.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• Please arrive at Explorers HQ a minimum of 30 minutes before the encounter or will be considered a No-show and shall not be entitled to any refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• General admission to the Park is required in addition to this ticket and is not included in the cost of this encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.
• Guests must be at least 12 years old to go on this encounter. Anyone between the age of 12 years to 16 years must be accompanied by a paying adult aged 18 years or older who is also participating in the encounter. 16 to 17 year olds can go on the encounter without an accompanying adult provided they have a guardian 18 years and older to sign their waiver.
• Guests are required to bring their own bathing suits for the encounter.
• Guests are required to wear wetsuits during the encounter.
• Guests must hold a current SCUBA certification card from a reputable diving organization, including but not limited to PADI, NAUI, CMAS, BSAC, or SSI and present the same at check-in.
• Guests must have their own medical insurance cover in place, which includes coverage for diving activities
• Guests must have completed an open water dive within the last 6 months of the date of the encounter. 
• It is not a private tour; you will be a part of a group consisting of maximum 8 guests. We may change the capacity restrictions at our discretion.
• Guests are required to wear wetsuits during the encounter.
• Other restrictions:
  • Guests should not consume alcoholic beverages for at least 12 hours prior to experiencing Sea Dive;
  • Guests should not (i) fly, or (ii) ascend to heights above 300 metres or 1000 ft,  within 12 hours following participation in the encounter;
  • Glasses cannot be worn during the dive itself.  If guests require a prescription mask, they must provide their own. No sunglasses (transitions lenses are acceptable);
  • The guest must be able to read in English and follow the instructions written by the instructor under the water;
  • Not suitable for any guests who have a fear of being surrounded by marine life.
• Guests with any of the below physical conditions is not allowed to join the encounter: 
  • Back or neck issues
  • Seizures
  • Respiratory problems (including Asthma)
  • Expectant Mothers
  • Broken leg/arm
  • Prosthetic leg/arm
  • High blood pressure
  • Mental impairments such as anxiety or phobias (especially claustrophobia)
  • Any other conditions that this encounter could aggravate.
• If you have any questions about medical conditions and participation, please contact your doctor.
• Personal belongings, including phones and cameras, are not permitted for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• The determination as to the fitness, qualification and/or suitability of the participant will be made solely at the discretion of the Park authorised representatives. If you are deemed unfit or unsuitable, you will receive a refund for the encounter ticket only but shall not be entitled to any further costs, expenses or compensation. You will not receive a refund of the cost of the general admission ticket.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

IMPORTANT NOTE: Medical insurance cover is not included as part of this experience. In order for you to participate, you must have arranged your own medical insurance in place, that includes diving activities.

This ticket gives you access to the encounter indicated above at SeaWorld® Yas Island Abu Dhabi (the “Park”). This ticket is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to the Park terms of entry, general admission terms and conditions and those set out below:

• This ticket does not include general park admission. If you wish to access the park, you will need to purchase a general admission ticket in addition to your Sea Dive encounter ticket.
• Please arrive at Guest Services counter located near the Entry turnstiles a minimum of 30 minutes before the encounter or will be considered a No-show and shall not be entitled to any refund. You (or a parent/legal guardian) will be required to sign a waiver form in order to take part in the encounter.
• Change and refund policy:
  • This ticket is non-refundable. No-shows are charged at the full price and will not receive a refund.
  • You may request a change to the time or date of your reservation up to 48 hours in advance of your scheduled booking by contacting Yas Concierge between 8:00am and 8:00pm GST (Gulf Standard Time) on 600 511115 (within UAE) or +971 2 496 8000 (outside UAE), or by emailing contact@yasconcierge.com.
  • Changes are subject to availability.
• Guests must be at least 12 years old to go on this encounter. Anyone between the age of 12 years to 16 years must be accompanied by a paying adult aged 18 years or older who is also participating in the encounter. 16 to 17 year olds can go on the encounter without an accompanying adult provided they have a guardian 18 years and older to sign their waiver.
• Guests are required to bring their own bathing suits for the encounter.
• Guests are required to wear wetsuits during the encounter.
• Guests must hold a current SCUBA certification card from a reputable diving organization, including but not limited to PADI, NAUI, CMAS, BSAC, or SSI and present the same at check-in.
• Guests must have their own medical insurance cover in place, which includes coverage for diving activities
• Guests must have completed an open water dive within the last 6 months of the date of the encounter. 
• It is not a private tour; you will be a part of a group consisting of maximum 8 guests. We may change the capacity restrictions at our discretion.
• Guests are required to wear wetsuits during the encounter.
• Other restrictions:
  • Guests should not consume alcoholic beverages for at least 12 hours prior to experiencing Sea Dive;
  • Guests should not (i) fly, or (ii) ascend to heights above 300 metres or 1000 ft,  within 12 hours following participation in the encounter;
  • Glasses cannot be worn during the dive itself.  If guests require a prescription mask, they must provide their own. No sunglasses (transitions lenses are acceptable);
  • The guest must be able to read in English and follow the instructions written by the instructor under the water;
  • Not suitable for any guests who have a fear of being surrounded by marine life.
• Guests with any of the below physical conditions is not allowed to join the encounter: 
  • Back or neck issues
  • Seizures
  • Respiratory problems (including Asthma)
  • Expectant Mothers
  • Broken leg/arm
  • Prosthetic leg/arm
  • High blood pressure
  • Mental impairments such as anxiety or phobias (especially claustrophobia)
  • Any other conditions that this encounter could aggravate.
• If you have any questions about medical conditions and participation, please contact your doctor.
• Personal belongings, including phones and cameras, are not permitted for animal safety.
• You must follow the directions and safety instructions given by the authorised representatives of the Park. If any person pulls, grabs, touches, feeds or otherwise displays any unsafe behaviour towards the animal or fails to follow the directions and safety instructions, such persons and their entire group shall be immediately removed from the encounter and may be removed from the Park, denied re-entry and/or banned from admission into the Park (temporarily or permanently) without compensation or a refund.
• Program times, components and animal participation are subject to change. If we need to cancel your booking, we will refund the cost of the encounter. No additional compensation, costs or expenses are payable.
• The determination as to the fitness, qualification and/or suitability of the participant will be made solely at the discretion of the Park authorised representatives. If you are deemed unfit or unsuitable, you will receive a refund for the encounter ticket only but shall not be entitled to any further costs, expenses or compensation. You will not receive a refund of the cost of the general admission ticket.
• Use of the Park and entry to the animal habitat is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury, or damage sustained.
• We may deny admission or remove you from the encounter and the Park for any reason.

Terms and Conditions for Annual Passholder Discounts on Animal Encounters and Expeditions:

• Discount Eligibility: A 20% discount is offered exclusively to individuals holding a valid Annual Pass ("Passholders") for animal encounters and expeditions ("Experiences") at SeaWorld Yas Island Abu Dhabi (“Venue”).
• Redemption Process:
• Passholders can reserve their Experiences either online through the designated platform or in person at the Venue gate.
• To avail of the discount, Passholders must present their valid Yas Annual Pass card upon redemption at the Venue gate.
• For online bookings, Passholders must apply the designated promo code during the reservation process to qualify for the discount.
• Limited Availability: Availability of discounted Experiences is limited and is provided on a first-come, first-served basis. The Venue reserves the right to limit the number of discounted reservations available.
• Promotion Applicability: This discount promotion is applicable to all tiers of Annual Passholders, subject to availability and the terms herein. This Promotion is intended for personal use only, and may not be sold or redeemed for commercial gain, and cannot be exchanged for cash or other goods or services, or transferred to anyone else. 
• Encounter Terms and Conditions: Passholders are encouraged to review the specific terms and conditions associated with each Encounter, which are available on the venue's official website.
• Modification of Terms: The Venue reserves the right to modify or terminate this discount promotion at any time, with or without notice, at its sole discretion.
• By availing of this discount offer, Passholders agree to abide by these terms and conditions. Any violation of these terms may result in the forfeiture of the discount and/or refusal of service.

General terms and conditions of SeaWorld Yas Island Abu Dhabi on the following link https://www.seaworldabudhabi.com/en/legal#terms shall apply.

This is not a general admission ticket. This Quick Pass and Premium Seating Pass (the “Pass”) is only valid in conjunction with general admission ticket to SeaWorld® Yas Island, Abu Dhabi (the “Park”) and cannot be redeemed separately. Once you enter the Park using your admission ticket, please submit this confirmation at the guest relations counter to collect a wristband. We reserve the right to verify your identity, so please bring original government photo identification (e.g. driving license), or the credit card you used to purchase the Pass.

The Pass is the property of Miral Experiences LLC, the operator of the Park. Entry and use of the Park is subject to specific product terms and conditions, the Park terms of entry and those set out below:

• Your Pass is valid for one visit; you must redeem on the designated date shown on your Pass or it will expire;
• The Pass allows you access to some rides and attractions with shorter queue times but not all rides and attractions have Pass access;
• Certain rides, attractions, shows or outlets may be unavailable during your visit;
• Presentations:
• You must keep the wristband on your wrist. The Pass is void if the wristband is removed from your wrist or if the wristband is altered, damaged or lost;
• The Pass is valid for one person. The Pass is non-transferable, non-exchangeable and non-refundable. This Pass is void if re-sold, transferred, altered or damaged;
• The Pass is not valid on play structures;
• Certain animals, rides, attractions, presentations or outlets may be unavailable during your visit for health and safety, maintenance or other reasons without prior notice, compensation, or refund to you;
• Animal welfare is one of our key responsibilities; accordingly it is strictly prohibited for any person to:
• If you fail to comply with these rules, it may result in you, your entire group and/or any offending personnel being removed from the Park, denied re-entry and/or banned from admission to the Park (temporarily or permanently) without liability;
• Guests with allergies should be aware that animals in the Park consume shellfish and fish daily. Please speak to a Park representative for more information on allergens present at the Park;
• Height and safety restrictions apply; guests may not be able to experience all rides or attractions;
• Only third parties specifically authorised by us in writing may re-sell or transfer this Pass. Passes purchased fraudulently, or from an unauthorised third party are void and are purchased at your own risk without compensation or refund;
• Admission and use of the Park is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
• We may deny admission or remove you from the Park for any reason without any right of a refund;
•  Additional terms apply, please visit: www.seaworldabudhabi.com/en/legal#park

Introduction

Please read the following Privacy Policy carefully to understand how and why we use your personal data in order for you to access and browse our websites or mobile apps and use our services.  

About this Policy

This Privacy Policy is issued for Miral Experiences LLC (“Miral”, “we”, “us”, “our”),, the operator of this website or mobile app or service.

Miral regularly collect and use personal data about individuals who visit our attractions, browse our websites or mobile apps and use our services. Personal data is any information that can be used, directly or indirectly, to identify you as an individual. 

Your privacy is very important to us and we understand our responsibilities to protect your personal data in an appropriate and lawful manner and in accordance with applicable data protection regulations. This Privacy Policy should be read in conjunction with our Cookie Policy, which together provide you with details of how and why we collect and process your personal data when you are using Miral’s websites, mobile apps or WiFi services.

For any privacy queries, you can contact us at any time at: privacy-me@miral.ae.

Miral Experiences LLC
P.O. Box 128717
Abu Dhabi
UAE
License Number: CN-1147824

Miral currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi, Qasr Al Watan leisure facilities in Abu Dhabi and SeaWorld™ Abu Dhabi with new leisure facilities planned for the future (the “Attractions”). 

In connection therewith, Miral operates the following websites and mobile app:

• yasisland.ae and Yas Island mobile app;
• ferrariworldabudhabi.com
• wbworldabudhabi.com
• yaswaterworld.com
• clymbabudhabi.com
• qasralwatan.ae
• seaworldabudhabi.com

As the entity responsible for collecting your information when you use our websites, mobile apps or services, Miral is a Data Controller of your personal data. Our affiliates and partners may also be Data Controllers where they control the use or processing of your personal data. Please review section 5 for further information on the use of your personal data by our affiliates and partners. In certain circumstances (for example, where you use MyPass as part of our affiliates’ or partners’ services and your information is solely hosted within our digital platform as part of providing digital services), Miral may also be acting as a Data Processor for your personal data.

This Privacy Policy provides information on how and why we process your personal data in connection with our services, websites and mobile apps. This Privacy Policy is not intended to cover use of your personal data by third parties or third party services; for further information on how third parties use your personal data, please review the respective third party’s Privacy Policy on the relevant third party website, mobile app or service.

This Policy is additional to and is not intended to override other notices or policies we may provide to you or the terms of any contract that you have with us (for example, specific Attraction or ticket terms and conditions), or any rights you may have.

Miral collects three types of information about you: personal data, special categories of personal data and aggregated/anonymous data (as outlined in this Policy). 

Information we collect directly from you

• Information that you personally provide to us when: registering for an account, purchasing our products and services, creating a MyPass, enrolling for FacePass, subscribing to our mailing lists, registering for WiFi at our Attractions, making a telephone booking or enquiry, completing a survey, competition or taking part in promotional activities, applying for a job with us, engaging with us in our Attractions, or contacting us via a contact us form, livechat or other means available on our websites or mobile apps.


• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include:
  
  
  • your first name, last name, title, date of birth, address, proof of identity or age, nationality, gender, country of residence, city of residence, e-mail address, telephone number, booking reference, MyPass ID, number of adults and children, children’s age, check-in/out date, and room or other booking related preferences;
  
  
  • your chosen marketing preferences and objections;
  
  
  • your preferred language and information about your preferences or interests;
  
  
  • general enquiry details and any other information or messages you decide to provide to us;
  
  
  • if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility;
  
  
  • if purchasing certain services at gate, or an annual pass to one of our Attractions, this will also include photograph/s and a copy of your emirates ID or passport;
  
  
  • if taking part in one of our driving experiences at Ferrari World Abu Dhabi, a copy of your driving license;
  
  
  • details of your activity history or proficiency for certain activities (for example, if you have completed indoor skydiving before and your perceived skill level);
  
  
  • first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (where this option exists on a particular website or mobile app). If you give us personal information about other people (such as family members or friends), you should make sure you have their permission to do so;
  
  
  • credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Miral and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data;
  
  
  • for certain services, this may include special categories of personal data. For example:
    
    
    • where you are seeking to participate in physical activity (such as indoor skydiving and climbing at CLYMB™ Abu Dhabi), this may include information about your health (for example, your height and weight) and any medical conditions. For some activities we require completion of a medical waiver form, which includes a confirmation that you do not have certain medical conditions, in order to take part. We collect as little information as is necessary and this typically involves a simple confirmation that you do not have certain medical conditions as opposed to us collecting specific additional information about your medical history. However, if you disclose certain medical conditions, including a history of neck, back or heart problems, you will be required to evidence that you have been specifically cleared to participate in the activity by providing a valid doctor’s note;
    
    
    • where you consent to use FacePass at our designated attractions this may also include your biometric information. The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass). For further information on the use of your personal data in connection with your FacePass, please review sections 3 and 5;
    
    
    • biometric information: as used in this Policy, biometric data includes “biometric identifiers” and “biometric information”. “Biometric identifier” means a scan of face geometry (Miral uses facial recognition for FacePass, please review section 3). Biometric identifiers do not include writing samples, written signatures, photographs, human biological samples used for valid scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such as height, weight, hair color, or eye color. “Biometric information” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual. Biometric information does not include information derived from items or procedures excluded under the definition of biometric identifiers.

Information we collect indirectly

• In some cases, information about you may be provided to us by a third party verbally or in writing. For example, this could include if a family member or friend has purchased a package or tickets on your behalf, entered you into a competition or makes a complaint. This may also include: our affiliated companies or partners (for example, your chosen travel agent or other entities where you use MyPass to access their site or service), or where you engage with services that we provide in conjunction with other companies (for example, rewards or loyalty points programs, joint promotions or FacePass), or social media or technology platforms (for example, by using your Facebook, Google or Apple account login details to sign into our website, mobile app, MyPass, or WiFi service, where such facility is available).


• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include the same information as which you may provide directly (as detailed within this section 2 above).

Information we collect automatically

• Information that we may collect automatically via cookies and other location-based tracking mechanisms when you visit our sites and applications (as outlined above) or use our applications on third-party sites or platforms. More information on the use of cookies is at section 8 below and in our Cookie Policy.


• This information includes traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history.


• Information may also be collected through campaign performance and engagement, including but not limited to information such as email opens, push notifications and SMS clicks.


• For security and public safety CCTV is in place in certain designated areas of the Attractions (only for security and safety reasons and to help prevent fraud or crime).

We will use your personal data for the following reasons:

To respond to you and perform the contract

• We will use your information to process and respond to your requests, reservations or queries, when you register, subscribe or contact us, and to provide access to restricted parts of our websites or mobile apps if required. Where you purchase our services or products we use your information to enter and perform our contract with you.

To improve our products and services

• We use your information to provide content on our websites and mobile apps in the most effective way. Your information allows us to identify you as a user, remember your preferences and deliver an enhanced digital experience. Such data is not retained beyond your visit of the respective website page or mobile app, but may be kept in log files to allow us to maintain and improve our website or mobile app.

To keep our services secure

• Your information may be used to detect, investigate, prevent fraud and rectify potential errors in our Attractions, technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.

   

• While we take steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information.

   

To provide WiFi services

• Some of our Attractions have a complimentary WiFi service which is provided by Ipera Solutions, a third-party service provider who acts as a Data Processor on behalf of Miral. This Privacy Policy explains how we use your information; for information on how Ipera Solutions handles your data, please visit www.iperasolutions.com/privacy-policy.

   

• Your information is used to provide the WiFi service and to carry out analytics, and a log of all service usage activity is maintained for system performance, maintenance, and security purposes. Please note that we do not correlate the user of the WiFi service with the websites or content viewed.

   

• To use our WiFi service, we ask you to create a MyPass (please review the MyPass section below) and when you connect to the service we collect your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way. For example, this information allows your device to automatically connect to the WiFi and MyPass services without you having to manually connect to the network or service each time. In order to disable the automatic authentication, you can select ‘Forget this network’ from your WiFi or mobile device settings.

 

To provide your MyPass (Unique Customer Identity)

• Most of our websites, mobile apps, or WiFi services have the MyPass facility. If MyPass is available, then when you choose to register for an account with us, we will collect your information to create a unique identifier for you called your MyPass, which is then used to authenticate you across the different services and enable you to enjoy a frictionless digital experience.

   

• MyPass is a centralized authentication service provided by Miral that allows you to seamlessly connect to various services throughout Abu Dhabi. This means that once you have created a MyPass, you can use your MyPass to log in at other available locations and services (for example, at different Attraction websites or mobile apps or WiFi touchpoints where available), without you having to register again at each location or service.

   

• When you are using MyPass, we use your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way.

   

• In certain cases, we might use your location and activities for which you have used your MyPass for the purpose of creating a unique customer profile. For example, if you have connected to the Wi-Fi in an Attraction using your MyPass and bought a ticket online for one of the Attractions, we will associate these activities with your MyPass.

   

• Further, as detailed in section 5, where you use MyPass, your information may be shared with other entities making use of MyPass.

   

• Where you log in to MyPass with your Facebook, Google, or Apple account details, those parties will receive information about your activity on our websites or mobile apps. For more details on the information that such parties receive and how they use this, please review their respective Privacy Policies at www.facebook.com/policy, www.policies.google.com, and www.apple.com/legal/privacy/en-ww.

   

FacePass and contactless services

• FacePass services, including contactless access and contactless payment services, are provided by Miral at certain designated attractions on Yas Island (such as Ferrari World Abu Dhabi, Warner Bros. World™ Abu Dhabi, and Yas Waterworld).

   

• Contactless access involves the processing of your FacePass to identify you when entering the designated attractions; once your FacePass is enrolled you can enjoy easier and safer contactless entry to the attraction using your FacePass and without the need to scan your ticket or physically touch assets. The way this works is that (or a parent or legal guardian, if the FacePass relates to a person under 18 years of age or a person of determination) can consent to enroll your FacePass. Enrolment may be done online through the Yas Island mobile app or website (where available), by uploading a photo of your face. Alternatively, enrolment may be done offline by completing the necessary requirements with guest relations at our designated Attractions and thereafter allowing the camera at the turnstiles to capture your photo.

   

• Contactless payment involves the processing of your FacePass to identify you when making payments at operating food and retail outlets (where available) inside the designated attractions. The way this works is that (provided you are 18 or older) you can choose to link a debit or credit card to your FacePass through the Yas Island mobile app or website (where available). Once this link is made you can enjoy making payments using your FacePass without the need to physically use the debit or credit card.

   

• The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass) for means of facial recognition. Once authentication is confirmed, the photo is not used for any other purpose and cannot be reused or regenerated for any means. Due to different factors such as picture quality of the device used, shading, and lighting, your photo may be stored securely on systems within Miral’s premises for up to a maximum of four weeks to ensure authentication and accuracy of the photo. When this process is completed the photo is then removed. The unique numerical identifier is encrypted and the encrypted value is stored securely on systems within Miral’s premises and linked to your customer profile.

   

• The encrypted values are stored and processed solely for authentication purposes; in other words, when you are next making a contactless entry or contactless transaction your FacePass will be authenticated against the stored encrypted value and once matched the entry or transaction will be completed. Your FacePass and the encrypted values are not processed for any other reasons.

   

• You can withdraw your consent for processing your FacePass and disable your payment information at any time by selecting the ‘Remove FacePass consent’ or ‘Manage your card’ options on the mobile app or website (where available). You can also contact us at privacy-me@miral.ae. Where you withdraw your consent, such services will no longer be provided to you. 

   

Marketing

• If you have provided your consent by opting in to receive personalized updates and offers, we may send you such updates and offers by email, SMS, mobile app notifications (only available via the mobile app where you have opted in to receiving them), WhatsApp, social media, and post, or occasionally contact you by telephone. You may withdraw your consent to receiving such communications at any time by using the unsubscribe link in any communication received, by contacting us at privacy-me@miral.ae, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.

   

• Our servers automatically protocol the consent gathering process to enable us to evidence that you have consented. For this purpose we will store the following information: email address, details of how and when consent was given, details of confirmation email sent and confirmation email clicked; including the date, time and IP address relating to the consent and clicked confirmation link, the wording of the consent and the information about the right to withdraw your consent at any time.

   

• If you have opted in to hear from other companies in our group or our partners, you may also receive personalized updates and offers from such companies. The list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page. You may withdraw your consent at any time by using the unsubscribe link in any communication received, by contacting us at privacy-me@miral.ae, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app

   

Personalized content, advertisements, and services

• Your personal information may be used to understand your customer journey and to provide you with personalized offers or advertisements. These offers or advertisements may be shown to you on our websites or mobile apps or the websites of third parties (for example, your chosen social media platforms).

   

• Where we have permission to send marketing materials (as set out under Marketing in this section), these personalized offers and advertisements may be included within those updates and will be in accordance with your chosen marketing preferences.

   

• Please note we do not carry out any automated decision making based on your information.

   

Livechat

• We deploy technology on some of our websites and mobile app to provide live chat services with a view to effectively responding to your enquiries and providing information about our services and attractions. When you engage with our live chat, we use the information that you provide to us in order to respond to your enquiry.

   

• The live chat service provides non-personal data only about our services and attractions; for example, information about attraction opening hours. We do not request any personal data in connection with this service as personal data is not required to provide the live chat service.

   

• An open text box is required to provide the live chat service which means we do not control the information a user may input. Any information (whether personally identifiable or not) voluntarily placed into the live chat will be processed. If a user submits personal data then such personal data will not be used for any purposes.

   

Geolocation services

• Where you have provided your consent via the mobile app, we will use your device coordinates to offer location-based services and features, including:
  • location-based reminders: receive timely notifications when you enter or leave specific places;
  • exclusive promotions: enjoy special offers and promotions tailored to your location;
  • safety alerts: stay informed about critical local alerts or emergency information.


• Geolocation data will be solely used to provide and enhance geolocation features.

   

• You can modify your location preferences or opt out at any time in your app's settings.

   

• For the best geolocation experience, you can choose your location accuracy:
  • ‘high accuracy’: provides precise coordinates but may consume more battery;
  • ‘battery saving’: offers approximate coordinates to conserve battery life.

     

• To fully enjoy geolocation benefits, you will need to grant access by updating the mobile app’s location settings to 'Always'. You can adjust this setting later in your app's preferences. For additional control over your location settings, you can access and amend your device's location preferences.

   

Promotional or other activities

• If (at your discretion) you decide to take part in any promotional activities such as employee benefits, competitions, surveys, or interactive features of our services, your personal data may be processed to administer the activity or enable participation.

   

Notifications

• We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services or notices of when annual passes are due to expire.

   

Legal obligations

• We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws. Information may be used to:
  • enforce our terms and conditions and other agreements, policies, and standards, including investigation of any potential violation thereof;
  • detect, prevent, or otherwise address security, fraud, or technical issues;
  • protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law
    (including exchanging information with other companies and organizations for such purposes).

     

Business analysis

• We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.

   

Aggregated or anonymized data

• We may use your information to compile aggregated or anonymized data (data that does not identify you as an individual, such as statistical or demographic data), so that we can analyze and improve our products and services. However, if we combine aggregated data with your personal data so that it can identify you in any way, we treat the combined data as personal data and it will be used in accordance with this Privacy Policy.

In most cases, we process your data at your request in order to enter into a contract with you and to perform our contract obligations (for example, to process your booking and issue your tickets). If the processing is not related to a contract, we will process your information on one of the following basis:

• based on your explicit consent for us to do so (for example, when you use FacePass, or opted in to our mailing lists or promotions);


• as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes or enforce contracts);


• where processing is mandatory for the establishment, exercise, or protection of a right;


• where data is publicly available;


• as required to support the legitimate interests that we have as a business (for example, to carry out market research and analytics, use CCTV at our Attractions, protect against unlawful behavior or online services (such as prevent fraud by ensuring tickets are in the hands of the purchaser), create a profile regarding your interactions, purchases, and interests (such as to inform you of new services or attractions that may be of interest to you) and to further improve and market our products and services), provided always that such processing is carried out in a way that does not violate your fundamental privacy rights.

With regard to special categories of personal data, such as the biometric or health and medical information outlined at section 2, we require your explicit consent (or the consent of your parent or legal guardian) to process such information. Such consent can be withdrawn; however, this is likely to mean that the services that require consent (for example, FacePass) can no longer be provided to you. We will advise of such consequences of withdrawing your consent if you take this action. Please note that we will only rely on consent as a legal basis when we strictly require consent for processing. We will not rely on this legal basis in circumstances where we may rely on one of the other legal bases, as outlined above.

Service providers

• We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. An example of this is when you purchase a service from us your payment details are processed by a third party payment solution provider.

Our service providers include:

• IT companies (e.g. hosting providers);
• WiFi providers;
• Payment solution providers;
• Marketing or communication providers;
• Developers and support providers;
• Data analytics providers;
• Survey or market research providers;
• Professional advisers or auditors;
• Regulators;
• Insurers.

Affiliates and partners

We share your information with our affiliates and partners in certain circumstances, as described in this section.

If you opt-in to receiving marketing communications from our affiliates or partners when selecting your marketing preferences, we will share the information required in order for those affiliates and partners to contact you in the ways you have chosen. For example, our affiliate company Miral Destinations – Sole Proprietorship LLC is involved in managing marketing communications hence your personal data is shared with this entity for such purposes. The full list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page of the respective website, mobile app or touchpoint.

We may need to share your personal data with our partners connected with your booking. For example, if you book a package holiday with us that involves tickets to a theme park and a hotel stay, we may need to share certain information with the hotel in order to fulfil your booking. Such partners include but are not limited to hotels, theme parks, museums, restaurants or transport providers. We only share the information required to process the booking and if the partner does not require any personal data (for example, if they only need to know the number of tickets), we do not disclose it.

Where you use your MyPass to access services provided by our affiliates or partners (for example, by using MyPass to sign into their website, mobile app or WiFi service), we share your information with those entities in order for those services to be delivered, and those entities will have access for the purpose of data analytics.

Where you enrol for FacePass through our website or mobile apps or those of our affiliates, we may need to share your information with our affiliates who operate such websites or mobile apps or the respective operator of any attraction or outlet where such services are available, in order that such services can be provided to you.

We also share information in connection with services we provide in conjunction with affiliates or partners; for example, to provide rewards or loyalty points programs and other benefits or services that you may wish to make use of, or if you specifically request us to share information with third parties.

Other third parties

We may also disclose your personal data:

• internally, including any of the intra-group companies, our holding company and its subsidiaries where it is necessary to perform certain responsibilities efficiently as part of the service provided to you (for example, data may be accessible to certain types of persons involved within the operation of our services from our administration, IT, marketing or legal teams);


• if required by applicable laws or regulations;


• to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;


• if you explicitly requested or authorized us to do so;


• in the event we sell or merge whole or part of any business or assets, we would need to transfer your information to the acquiring company.

We only share the information that is necessary for the required purpose so we do not disclose all of the information you provide to us and we do not sell, rent or lease your personal information to third parties under any circumstances.

• Aggregated or anonymized data may be shared with our service providers, affiliates or other third parties for the purpose of analytics and to improve products and services.


• The categories of third parties to whom we disclose your information may change from time to time. We will update this Privacy Policy before any such changes take effect.

You have certain rights in relation to your personal data as determined by applicable data protection laws.

You have the right at any time to:

• be informed of the use of your personal data;
• access, rectification or erasure of your personal data;
• restrict and/or object to the processing of your personal data;
• data portability;
• not be subject to any decision based solely on automated processing of your personal data.

You can exercise some of these rights when providing data to us at registration or purchase or when contacting us, by reviewing and selecting or deselecting the boxes on the forms you are required to complete. Where the particular website or mobile app has MyPass or the facility to register for an account, you can also exercise some of these rights via the account management tools on our website or mobile app.

If at any time you wish to unsubscribe or opt-out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications.

You can also contact us at privacy-me@miral.ae.

If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.

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