FAQs - Farah Experiences

Partners, please advise guests who have purchased our theme park tickets about the safety measures implemented in the parks and prebooking their visit.

Here’s all you need to know before guests visit in preparation for a safe and enjoyable experience.

Booking and cancelations

Is it mandatory to prebook the date of the visit online?
How to advise the guests to prebook the date of their visit if they have an undated ticket?
- Step 1: Please visit the booking form for selected park.
  Ferrari World Abu Dhabi, Yas Waterworld, Warner Bros. World.
- Step 2: Please fill out necessary details
- Step 3: The guests will receive their ticket via email.
- Step 4: Arrive to the park on the selected date showing your reservation or voucher
How can I book the date for my group?
The guest has to cancel or postpone their visit, but they have already booked the date?
I would like to have a sight visit and I’m not planning to use the rides and attractions in the park. Can I visit the park without booking the date?

Precautionary measures

What precautionary measures are taken to protect the guests from Coronavirus?
The safety and wellbeing of our guests is our top priority! Our preventive measures across the Park include:
- Extensive Cleaning and Sanitizing Protocol: Increased frequency of sanitizing and disinfection across the entire Park
- Reduced Capacity: The Park capacity has been reduced to avoid crowding and ensure social distancing is in place
- Thermal Screening: All guests have to undergo thermal screening prior to entering the park
- Hand Sanitizers: Free of charge hand sanitizers have been placed across the Park for guests to use regularly
- Face Masks & Gloves: Guests are required to wear face masks and gloves at all time inside the Park unless advised otherwise by colleagues
- Social Distancing: A 2 meter social distancing policy has been introduced across the Park (except for families who live in the same household). Social distancing measures have also been adopted on select rides and experiences, please follow directions displayed in the park
- Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Contactless App: To minimise contact in the park, instead of a printed map, guests can download the park app to navigate their way through the park
What precautionary measures are taken to protect guests while dining at the parks?
- Reduced Capacity: Tables and chairs have been reduced to ensure social distancing
- Social Distancing: A 2 meter social distancing policy has been introduced in queue lines and tables have been separated 3 meters apart
- Hand Sanitizers: Free of charge hand sanitizers have been placed across all Parks for guests to use regularly
- Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Extensive Cleaning and Sanitizing Protocol: All tables and chairs will be sanitized after each use
What precautionary measures are taken to protect guests while shopping at the parks?
- Reduced Capacity: The number of guests permitted in a store has been reduced to ensure social distancing
- Social Distancing: A 2 meter social distancing policy has been introduced in queue lines
- Hand Sanitizers: Free of charge hand sanitizers have been placed across the Park for guests to use regularly
- Contactless Payments: To avoid contact, guests are advised to use contactless methods of payment
- Extensive Cleaning and Sanitizing Protocol: All stores will undergo extensive cleaning and sanitizing on a regular basis
- No Changing Room Facilities: Trial of clothes and other products is not permitted
- Return and Exchange Policy: No returns or exchanges permitted