- ABOUT OUR PARKS.
- Do you have transportation services?
Within Yas Island there is a free shuttle bus called Yas Express, which transports guests between different attractions on the island.
Within Yas Island there is a free shuttle bus called Yas Express, which transports guests between different attractions on the island.
- For enquiries, please contact our support team
Get in touch with our contact center:
- (+971) 600 587 006 (local)
- (+971) 2 414 2130 (international)
- Operating Hours: Monday to Sunday, 8am – 8pm (GMT)
or email us at B2b@yasconcierge.com.Get in touch with our contact center:
- (+971) 600 587 006 (local)
- (+971) 2 414 2130 (international)
- Operating Hours: Monday to Sunday, 8am – 8pm (GMT)
or email us at B2b@yasconcierge.com.
- PAYMENTS
- Which credit cards are accepted at the parks?The parks accept all major credit cards.The parks accept all major credit cards.
- Do you store our credit card details?No, we don't store any credit card details.No, we don't store any credit card details.
- ABOUT TICKETS
- What is the difference between UAE market and source market tickets?
International tickets (source market tickets) are sold to your guests before their arrival in the UAE, and are valid only on a specific date. International sales tickets require a pre-booking of 7 days in advance.
Local sales tickets are sold to your clients when they are in the UAE, and are not dated.
International tickets (source market tickets) are sold to your guests before their arrival in the UAE, and are valid only on a specific date. International sales tickets require a pre-booking of 7 days in advance.
Local sales tickets are sold to your clients when they are in the UAE, and are not dated.
- Are special rates available for group/event bookings?We offer attractive group and event rates. For more information and to get your exclusive rates, please contact B2b@yasconcierge.com or call us on (+971) 600 511115.We offer attractive group and event rates. For more information and to get your exclusive rates, please contact B2b@yasconcierge.com or call us on (+971) 600 511115.
- Do you post or courier the tickets? Will there be a charge for postal or courier services, and if so, how much? Does the rate differ according to destination and number of purchased tickets?We do not offer a postal or courier service as standard, but we may be able to arrange this in certain circumstances subject to an additional cost. You may download and print out the tickets directly from this website.We do not offer a postal or courier service as standard, but we may be able to arrange this in certain circumstances subject to an additional cost. You may download and print out the tickets directly from this website.
- BOOKINGS & CANCELLATIONS
- What are the benefits of booking through the portal, rather than at the gate?Booking via the website is quick and easy, and gives you access to exclusive offers and attractive rates.Booking via the website is quick and easy, and gives you access to exclusive offers and attractive rates.
- Can a booking be cancelled once it is confirmed?Unfortunately, you won't be able to cancel a booking once it's confirmed. But remember, local sales tickets are valid for 9 months from date of purchase so you will have ample opportunity to sell them. However, for international sales, tickets are dated and cannot be cancelled. Please ensure your clients are aware of our cancellation policy.Unfortunately, you won't be able to cancel a booking once it's confirmed. But remember, local sales tickets are valid for 9 months from date of purchase so you will have ample opportunity to sell them. However, for international sales, tickets are dated and cannot be cancelled. Please ensure your clients are aware of our cancellation policy.
- SIGNING UP
- Why should we sign up for a contract?By signing up for a contract, you will become our exclusive partner and will have access to incredible discounted rates and amazing commission opportunities.By signing up for a contract, you will become our exclusive partner and will have access to incredible discounted rates and amazing commission opportunities.
- How can we sign up?Simply use the Register option on our website to sign up for a contract with us.Simply use the Register option on our website to sign up for a contract with us.
- TECHNICAL SUPPORT
- Can the portal be accessed in all our branches and by all our staff at the same time, or do you have a maximum number of users who can be signed in at one time?Yes, our system will be accessible in all your branches, and there is no user limit at any one time.Yes, our system will be accessible in all your branches, and there is no user limit at any one time.
- Can you link your B2B portal (Miral) to our B2B and B2C portal (clients)?Currently, this is not possible.Currently, this is not possible.
- PARTNER BENEFITS
As contracted partners, do we get extra commissions if other services such as the Ferrari Driving Experience or F&B items are booked?
Yes, absolutely. Please feel free to contact your personal account manager who will be happy to assist you.
Yes, absolutely. Please feel free to contact your personal account manager who will be happy to assist you.
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