We view our partners as an important part of our organization, playing a crucial role for our development and sharing in our growth. We work with you to achieve your business goals and support you with our world-class facilities and services.

How we use and protect your data

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Welcome to our portal. If you continue to browse and use this portal you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, a copy of which is available here, govern our relationship with you in relation to this portal (Portal Terms). If you do not agree to any of these terms and conditions, you must not use this portal.


Warner™ Bros. World Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Qasar Ferrari World Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Abu Dhabi, Qasr Al Watan and the domain *portal.miralexperiences.com including its subdomains are operated by Miral Experiences L.L.C., who is referred to herein as “Miral ” or “us” or “we”. The term “you” refers to the entity which has contracted with Miral for the distribution of tickets and anyone authorised to use this portal on its behalf.


You are only eligible to access the full portal if you have a valid existing contract with Miral relating to the distribution of tickets (“Your Contract”). If you do not have a contract with Miral, you may send Miral a request to register as a reseller, which Miral will evaluate in accordance with its prevailing policies. If you breach Your Contract or any other applicable terms and conditions including these Portal Terms, we will take such actions as we deem appropriate, which may include restricting your access to this portal in the future.


You hereby agree:


  • not to open more than one account without our prior written permission;
  • not to use the account of another person or entity;
  • that you are solely responsible for all IDs, passwords and any other information that you use to access the portal (your “Account Details”);
  • that you have the authority to use the portal;
  • not to allow anyone else access to your Account Details or to use your account;
  • to notify us immediately if you have lost your Account Details; and
  • to keep all your Account Details confidential and secure.

You may not use this portal:

  • with an anonymising proxy (a tool that attempts to make activity untraceable).
  • in any way that breaches any applicable local, national or international laws or regulations;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm others in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a “Virus”);
  • to reproduce, duplicate, copy or resell any part of this portal;
  • to do or permit anything to be done which might adversely affect us (either commercially or reputationally);
  • to access, interfere with, damage or disrupt any part of this portal, any equipment or network on which this portal is stored, any software used in the provision of this portal, or any equipment or network or software owned or used by any third party, each of which is a “Prohibited Use”.

    If you do not act in accordance with these Portal Terms and Your Contract terns , we will take such actions as we deem appropriate without notification including any or all of the following:

  • Banning you from accessing this portal;
  • Suspending your account;
  • Terminating Your Contract;
  • Commencing legal proceedings against you; and
  • Disclosing relevant information to law enforcement authorities.
  • All transactions conducted via this portal are subject to the terms of Your Contract and these Portal Terms.
  • You shall be responsible for all transactions executed via your account, whether or not authorised by you and notwithstanding any claims of stolen or misused Account Details. We shall have no liability whatsoever for any tax, (including but not limited to VAT) related to or arising from the exchange, transfer or resale of tickets by you.
  • By purchasing tickets online you are deemed to have accepted the general terms and conditions, park entry terms, ticket terms and specific ride and attraction terms set out on the respective park websites ferrariworldabudhabi.com, yaswaterworld.com, wbworldabudhabi.com, seaworldabudhabi.com, clymbabudhabi.com, qasrlaswatan.ae To use tickets purchased on the portal, at the time of entry the guest must produce the e-ticket (electronic form or printed copy).
  • The validity of your ticket depends on the type of ticket you have purchased and the ticket terms.
  • Purchases on the portal must be made using a credit card issued in your name and will be charged in United Arab Emirates Dirhams.
  • For any information regarding the retention of personal data please refer to our Privacy Policy (Privacy Policy - Miral Experiences)
  • Tickets purchased on this portal will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at (+971) 600 511115. Once the booking is confirmed on the portal, you may not cancel the tickets, nor will the tickets be eligible for any refunds, exchanges, or changes.
  • Tickets are void if altered or damaged or if they are exchanged, transferred or resold, except in compliance with the terms of Your Contract.
  • If you purchase products or services other than tickets (such as add-on experiences) on the portal, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.
  • We reserve the right to cancel any ticket booking without liability to you if you fail to enter all the information requested by the portal.
  • We may choose to vary, alter or withdraw any tickets, its terms and rates available on the portal, at any time, upon providing notification to you, but without any liability to you or any third parties in this regard.
  • You are responsible for the safety and security of the online Products once they are issued, and any resulting fraud. Although we may verify identity of guests against the information the you provide us to ensure compliance with the ticket terms, we are not obliged to do so. Each online ticket is valid for one person and may only be redeemed only once.
    AQUAMAN, BATMAN, THE FLASH, GREEN LANTERN, SUPERMAN, TEEN TITANS, WONDER WOMAN and all related characters and elements © & ™ DC Comics., THE FLINTSTONES and all related characters and elements © & ™ Hanna-Barbera., THE JETSONS and all related characters and elements © & ™ HANNA-BARBERA., SCOOBY-DOO and all related characters and elements © & ™ Hanna-Barbera., TOM AND JERRY and all related characters and elements © & ™ Turner Entertainment Co., LOONEY TUNES and all related characters and elements © & ™ Warner Bros. Entertainment Inc., WARNER BROS. WORLD, WB SHIELD © & ™ WBEI. (s17)

    Ferrari name, brand and logo are licensed by Ferrari SpA or its affiliates to Miral Asset Management LLC and Miral Experiences L.L.C. The Miral Asset Management name, brand and logo are licensed by Miral Asset Management LLC to Miral Experiences L.L.C.

    SeaWorld name, brand and logo are licensed by SeaWorld Parks & Entertainment, Inc. or its affiliates to Miral Asset Management LLC and Miral Experiences L.L.C. The Miral Asset Management name, brand and logo are licensed by Miral Asset Management LLC to Miral Experiences L.L.C.

    Content on the portal also constitutes copyrighted property which is owned or licensed to Warner Bros. Consumer Products Inc, Ferrari S.p.A, SeaWorld Parks and Entertainment International, Miral Asset Management LLC and Miral Experiences L.L.C. All rights in the content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any content.

    You acknowledge and agree that nothing in these Portal Terms shall have the effect of transferring the ownership of any trademarks or other proprietary rights in the portal, its content or any part thereof to you or any third party. You undertake not to do anything which is inconsistent with or which is likely in any way to prejudice such proprietary rights.

    Whilst we use reasonable efforts to update the content on the portal, content is provided “as is” and we make no representations, warranties or assurances of any kind, whether express or implied, with respect to the accuracy or completeness of such content.
    Unless otherwise noted, all information, text, articles, data, images, documents, software or other materials (collectively, 'Materials') contained on any page within this portal are copyrighted to us, our affiliates, or licensors (collectively, 'IP Holder'). Title to copyright in the Materials will at all times remain with the IP Holder. We may from time to time give you the opportunity to download certain Materials from the portal. You may only use, download or copy the Materials contained in the portal in accordance with the Terms and Conditions. Any permitted copies of the Materials must retain the copyright notice, and any other proprietary notices contained in such Materials. You may download, print and distribute flyers, brochures and information in the normal course of distributing our products pursuant to Your Contract. You may not edit, modify, adapt or otherwise make use of the Materials without our express, prior written consent; if you do so it will constitute a material breach of Your Contract giving us the right to terminate Your Contract. You may not use any content contained in the Materials in any manner that may give a false or misleading impression or statement as to us, the IP Holder, or any third party referenced in the Materials. Nothing on this portal shall be construed as conferring any license under any IP Holder's intellectual property rights. You agree to use the portal and the Materials and services and products on the portal or accessible via the portal only for lawful purposes. We may revoke any of the foregoing rights at any time. Except as specifically provided in these Portal Terms, any reproduction, distribution, replication or retransmission of any information contained on this portal without our prior written consent is strictly prohibited.
    To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this portal or any content on it or any products available through it, including with respect to: (i) the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this portal for any particular purpose, (ii) the uptime or availability of the portal.

    We will not be liable for any loss or damage, including any loss of profit, loss of business, business interruption or loss of business opportunity, arising in connection with: (i) use of, or inability to use, this portal; (ii) any delayed or failed purchase or delivery of tickets; (iii) use of or reliance on any content displayed on this portal; or (iv) any Virus that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this portal or to your downloading of any content on it, or on any website linked to it.

    You undertake to indemnify, protect, release, hold harmless and keep indemnified Miral, its licensors, sponsors, affiliates, landowners, lessees, agents or representatives (“Associated Entities”) and their respective officers, directors, managers, employees and agents from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this portal by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you or made through your account on the portal. All indemnified claims shall be defended or settled by Miral or its Associated Entities. At the sole discretion of Miral or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.

    We may change these Portal Terms (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.

    Each paragraph of these Portal Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Portal Terms.

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