Annual Pass Terms of Use
1.Introduction
1.1. These Terms of Use govern the purchase and use of Annual Passes purchased on and from 16 April 2024 and form the contract between Miral and Passholders. Please ensure you are willing to be bound by these Terms of Use before purchasing your Pass.
1.2. If you purchased a Pass prior to 16 April 2024, your Pass will continue to be governed by the terms and conditions you accepted when purchasing your Pass and/or completing your registration.
2. Definitions
2.1. Miral means Miral Experiences LLC, the operator of the Parks
2.2. Parks means Ferrari World Yas Island Abu Dhabi (“FWAD”), Yas Waterworld Yas Island Abu Dhabi (“YWW”), Warner Bros. World™ Yas Island Abu Dhabi (“WBW”), and SeaWorld® Yas Island Abu Dhabi (“SWAD”) and “Park” means one of the Parks
2.3. “Pass” means an annual pass entitling you to access one or more of the Parks
2.4. “you” “your” or “Passholder” means a purchaser of the annual pass
3. Types of Annual Pass and Benefits
3.1. Categories
- Bronze
- You will have general admission access to all four Parks, except on official UAE public holidays as declared by the UAE government for the private sector and during peak periods as declared by Miral. Other block out dates apply, please see section 5 for more details.
- Silver
• You will have general admission access to all four Parks, except on official UAE public holidays as declared by the UAE government for the private sector. • Other blackout dates apply, please see section 5 for more details. - Gold
• You will have general admission access to all four Parks, including on public holidays.
• Other blackout dates apply, please see section 5 for more details - Diamond
• Diamond Annual Passes are in limited supply, and you may have to join a waiting list to purchase.
• You will have general admission access to all four Parks, including on public holidays.
• Where quick pass access is available at the Parks, you will be granted quick pass access on demand, each time you visit a Park, for your personal use. Simply show your Pass, quick pass lanyard and original Emirates ID at the desk and request your quick pass.
• Other blackout dates apply, please see section 5 for more details.
3.2. Core and Secondary Benefits
General
• Core and Secondary Benefits are benefits that Miral provides in addition to the Park Entry for certain categories of Pass. Please refer to section 3.1 above to see what Core and Secondary Benefits your Pass entitles you to
• Core and Secondary Benefits are subject to specific terms and conditions set out below, in addition to terms and conditions that might be printed on e-vouchers/tickets in your welcome pack.
• Unless expressly permitted in these terms and conditions, the Core and Secondary Benefits can only be enjoyed by you. They are void if sold, exchanged for commercial gain, or otherwise transferred to anyone else. They are not valid in conjunction with any other offer, discount, or voucher.
• Core and Secondary Benefits cannot be exchanged for other benefits.
• General discounts and benefits (excluding vouchers) are valid through the term of your Pass (and are not valid after your pass expires)
• Vouchers
• Each voucher is valid for one use only and must be used before your Pass expires.
• You must submit the original voucher.
• The voucher is void if altered or damaged.
A. Bronze
Discounted Tickets for Accompanying Guests
Receive a discount on standard, undiscounted gate price for a one day one Park general admission adult ticket
This offer is only currently available at the relevant Park and cannot be redeemed online. You must show your Pass at the ticketing counter and be personally present to qualify along with your guest(s)
• You can use the offer for a maximum of 5 accompanying guests, per day
• Dining discounts (exclusions apply)
• Dining discounts apply only to certain Park food and beverage outlets and to full price items
• You can benefit from the discount for you and up to 3 accompanying friends or family
• Please note that food and beverages sold at a retail store will be subject to the retail discount
• Exclusions: Starlight, Ristorante Cavallino, YWW Majlis, Fathom 11
• Simply present your Pass to the cashier when ordering your meal
• Retail discounts (exclusions apply)
• Retail discounts apply only to certain products and to full price items at Park merchandise stores
• Exclusions: paid attractions at any Park such as Pearl Diving at YWW, Karting Academy, Ferrari Driving Experience at Ferrari World Yas Island, Abu Dhabi are excluded from this discount.
• Simply present your Pass to the cashier with your retail items
• Discounts on Paid Attractions
• Applicable on the following activities (list subject to change in Miral's sole discretion):
• WBW: Sluicing
• YWW: VR Experience, Pearl Diving
• FWAD: Roofwalk, Zipline, Roofwalk – zipline combo, Karting
• During the term of your Pass you can benefit from special discounts on paid experiences at the Parks. The discount does not apply to all experiences.
• Only valid Passholders may benefit from this discount, and it cannot be used to purchase discounted activities for friends and family
• Subject to availability, prior reservation is generally required
• Please refer to the official Park website for eligibility criteria to enter or participate in an experience.
• Discounts not available online. Please book at the Park, and show your Pass to avail of the discount.
• Discounts will only apply to full price adult tickets.
Silver
• Discounted Tickets for Accompanying Guests
• Receive a discount on standard, undiscounted gate price for a one day one Park general admission adult ticket
• This offer is only currently available at the relevant Park and cannot be redeemed online. You must show your Pass at the ticketing counter and be personally present to qualify along with your guest(s)
• You can use the offer for a maximum of 5 accompanying guests, per day
• Dining discounts (exclusions apply)
• Dining discounts apply only to certain Park food and beverage outlets and to full price items
• You can benefit from the discount for you and up to 3 accompanying friends or family
• Please note that food and beverages sold at a retail store will be subject to the retail discount
• Exclusions: Starlight, Ristorante Cavallino, YWW Majlis, Fathom 11
• Simply present your Pass to the cashier when ordering your meal
• Retail discounts (exclusions apply)
• Retail discounts apply only to certain products and to full price items at Park merchandise stores
• Exclusions: paid attractions at any Park such as Pearl Diving at YWW, Karting Academy, Ferrari Driving Experience at Ferrari World Yas Island, Abu Dhabi are excluded from this discount.
• Simply present your Pass to the cashier with your retail items
• Discounts on Paid Attractions
• Applicable on the following activities (list subject to change in Miral's sole discretion):
• WBW: Sluicing
• YWW: VR Experience, Pearl Diving
• FWAD: Roofwalk, Zipline, Roofwalk – zipline combo, Karting
• During the term of your Pass you can benefit from special discounts on paid experiences at the Parks. The discount does not apply to all experiences.
• Only valid Passholders may benefit from this discount, and it cannot be used to purchase discounted activities for friends and family
• Subject to availability, prior reservation is generally required
• Please refer to the official Park website for eligibility criteria to enter or participate in an experience.
• Discounts not available online. Please book at the Park, and show your Pass to avail of the discount.
• Discounts will only apply to full price adult tickets.
c. Gold
Benefits are as set out in the ‘Silver’ section above, plus:
• Welcome Pack
• After you purchase your Pass you will be able to collect your welcome pack from the selected Park upon showing us your Pass and government issued photo identification. We cannot deliver the welcome pack to you.
• Your welcome pack contains information about the Pass
• Miral does not re-issue Welcome Packs in the event of loss or damage.
• Some Welcome Packs may come pre-numbered; Passholders will not have any choice over the number that they receive and these are issued on a first come first serve basis.
• Preferred Parking
• Miral will allocate certain areas of the Park car parks for the dedicated use of Passholders with preferred parking access
• One sticker will be issued per Passholder
• Parking spaces are subject to availability
• Passholders must display parking sticker on their windscreen
• In the event of damage or loss to the parking sticker; we will require submission of a police report and/or receipt of the previous damaged sticker in order to issue a replacement
• CLYMB™ Abu Dhabi voucher
• In your Welcome Pack, you will receive one voucher entitling you to a ‘buy one get one free’ combo experience at CLYMB Abu Dhabi
• Valid for use before your Pass expires
• You cannot redeem the voucher online. In order to book and pay for your experience, please submit the original voucher and your Pass at the CLYMB™ Abu Dhabi ticketing counter or call Yas Concierge to make a reservation
• The free experience can be used by your friend or family member. Both experiences must be used at the same time.
• Please refer to the eligibility criteria on the CLYMB Abu Dhabi website
d. Diamond
Benefits are as set out in the ‘Gold’ section above, plus:
• Photo Voucher
• Valid for use before your Pass expires
• In your Welcome Pack, you will receive one voucher entitling you to one complimentary 8 x 10 inch photo at one of the Parks
• Photo only valid at certain locations, please check in Park for more details
• Please submit your original voucher to the cashier, along with your Pass to qualify.
• Bring a Friend for Free Voucher
• In your Welcome Pack, you will receive one voucher entitling you to bring a guest with you to a Park.
• The voucher is valid for use before your Pass expires
• Your friend will receive a one-day general admission pass
• Your friend must enter the Park with you and stay with you during the visit
• You cannot use the voucher online. Please submit the original voucher to the Guest Services counter on the day you wish to redeem it, along with your original Pass.
• You must show your Pass at the Guest Services counter and be personally present to qualify
• SWAD Premium Seating
• Your Pass entitles you to access the designated ‘Premium Seating’ area at SWAD Tropical Ocean Amphitheater and Rocky Point Amphitheater but does not guarantee such seating. Premium Seating is available on a first come first served basis because seating is limited. You must obtain a premium seating wristband from Guest Services and present it to access the Premium Seating area. We recommend you arrive 30 minutes prior to the presentation.
3.3. Third Party Island Benefits
a. General
• Third party benefits are benefits provided by Miral ’s partners on Yas Island and in Abu Dhabi. Third party benefits are not fixed benefits and therefore may be altered by Miral in its discretion from time to time.
• You acknowledge that Miral does not guarantee the continued availability of third-party benefits throughout the term of your Pass. You expressly acknowledge that certain third-party benefits may be amended or withdrawn without notice. The temporary or permanent unavailability of third-party benefits will not entitle you to a full or partial refund, or compensation from Miral.
• Where possible, Miral will endeavor to procure the replacement of third-party benefits.
• Any claim that you might have in respect of the delivery or quality of third-party benefits must be directed to the third party. You understand and agree that Miral, the Park, our sponsors, affiliates, landowners, lessees, or any of their respective employees, officers, agents, contractors, representatives or assigns (herein after referred to as the “Associated Entities”) may not be held liable or responsible in any way for any injury, death or other damages to you, your family, or property, that may occur as a result of the third party benefits.
b. Third Party Island Benefits Terms and Conditions
Please visit these links to view the current third-party benefits and applicable terms and conditions
https://www.wbworldabudhabi.com/en/annual-pass-benefits https://www.seaworldabudhabi.com/en/tickets/annual-pass/annual-pass-benefits https://www.yaswaterworld.com/en/annual-pass-benefits https://www.ferrariworldabudhabi.com/en/annual-pass-benefits
3.4. General
a. The cost of Passes may be varied by Miral from time to time in its sole discretion. Miral may from time to time offer pricing or promotional offers for purchasing the Pass at specific attractions, online or through third party channels. Please note that Miral does not price match the price payable for a Pass. For the avoidance of doubt, any changes in pricing will not apply to existing Passholders retrospectively.
b. Passes only grant entry to the relevant Parks and do not grant entry to any other Miral operated facility (such as CLYMB™ Abu Dhabi or Qasr Al Watan) unless expressly included
c. If you have an existing Pass, we will continue to honor it until the expiry date
4. Purchasing a Pass
4.1. Buy via Yas Concierge
a. Call Yas Concierge on 600 511115 and follow the instructions
b. You will be asked by the agent to confirm acceptance of these Terms of Use prior to proceeding with your booking
c. You will need to come into the Park to complete the registration process
d. You will then receive your Pass, and we will send you a copy of the then-current Terms of Use for your record.
4.2. Buy online
a. Purchase your Pass on any of the Park websites
b. Enter accurate registration details including an accurate and up to date photograph, compliant with the specifications set forth on the registration page
c. You will be required to confirm acceptance of these Terms of Use prior to completing your booking
4.3. A binding contract is formed between you and Miral for the Pass once we accept your order and issue your Pass.
4.4. You will receive an e-Pass by default. If you wish to request a physical Pass, you may request one (free of charge) by visiting the Guest Services counter at any of the Parks.
4.5. The name entered when registering for your Pass must match your official government issued photo ID exactly. If you do not enter your registration details accurately, you may delay the issuance of your Pass.
4.6. By purchasing a Pass, you agree that these Terms of Use (as amended) form the contract between the Passholder and Miral. You acknowledge that the General Terms of Entry of each park and privacy policy are also applicable.
4.7. Diamond Passes: For Diamond Passes, you may be required to register on a waiting list. At the time of registration, you will be asked to confirm you accept these Terms of Use.
4.8. When we have availability, you will be contacted by Yas Concierge to complete your booking.
4.9. All products are subject to availability. We may deny a Pass to you if you have previously had your Pass revoked or suspended by Miral in the past.
4.10. All prices include VAT.
4.11. Products purchased fraudulently, or from an unauthorized third party are void, so please only purchase products from reputable sources
4.12. If you are purchasing products on behalf of other guests, you accept these Terms of Use on behalf of every guest and shall ensure that each person in receipt of a Pass accepts these Terms of Use. If you are an adult purchasing a Pass for a minor in your care, then you accept these terms and conditions on behalf of those minors.
4.13. Website terms and conditions apply to online purchases
4.14. Children aged 3 and under do not need an Annual Pass
5. Validity of Annual Passes
5.1. Passes expire after 366 calendar days from the date of purchase (regardless of the first day of use or when you complete your registration), except that there will be certain days you cannot use your Pass, in accordance with the operating calendar of the Parks. For example, if you purchase your pass on 5th January 2023, the last day you can use it is 5th January 2024.
5.2. Each Pass category has specific date exclusions when you will not be able to use your pass. Please refer to section 3 above.
5.3. Your Pass is only valid for one visit to each Park per calendar day to prevent against fraudulent use.
5.4. Your Pass does not guarantee entry to a Park. Entry to a Park is subject to Park capacity limits. We recommend you arrive early at the Park to avoid disappointment
5.5. You acknowledge that the Parks may close to the public on certain days throughout the year, in accordance with Miral’s operating calendar. You will not be able to use your Pass when we close a Park (or part of a Park) to the general public. Where reasonably possible, Park closures are listed on the official Park websites in advance.
5.6. Miral reserves the right to vary the Park opening hours and days, remove or cancel all or any part of the rides, attractions, restaurants, habitats, expeditions, or facilities within the Parks for any reason (including the removal of quick pass or Premium Seating access). This could mean the temporary or permanent removal of a Park, ride, habitat, expedition or attraction from the Pass scheme. You accept that Miral exercising this right does not entitle you to a partial or total refund of the cost of the Pass, or any compensation from Miral.
5.7. Before visiting a Park, please check the Park website for notices
5.8. Special Note for YWW
You acknowledge that YWW may close for a prolonged period during the winter season (including for extended periods, for example two calendar months).
5.9. You acknowledge that any changes or closure in accordance with this section 5 will not entitle you to a full or partial refund, or compensation from Miral.
6. Who can use the Pass?
6.1. Only the registered Passholder may use a Pass. Your Pass is personal to you, and may not be shared with others. Pass sharing is a breach of these Terms of Use and any actual or attempted use of a Pass by someone other than the Passholder, regardless of the reason, will result in access being refused and the Pass being revoked without a refund and/or compensation and other applicable legal action in our sole discretion.
6.2. Passes remain the property of Miral
6.3. Passes will be void if altered, sold or exchanged for commercial gain.
7. How to Use your Pass
7.1. Scan your Pass at the turnstile to enter the Park. You may be required to show your official government issued photo ID as an additional security step, so please have this with you.
7.2. In the future, we may bring you additional methods of entry into the Parks. Please visit this page for updates.
7.3. We reserve the right to change the entry process, including a requirement to pre-register before your visit.
7.4. Before booking or visiting an attraction, please check if your pass is valid at that attraction on the Website or contact Yas Concierge directly.
7.5. Your pass does not entitle you to immediate entry into the attraction and are, at times, subject to capacity limitations where you may have to wait to enter or even return the following day.
8. Personal Data
8.1. We will process your personal data in connection with your Pass. Depending on the services you use in connection with your Pass, the type of personal data, and how and why we process this, may vary
8.2. When registering and before providing your personal data to us, you are required to confirm that you have read and understood the Privacy Policy.
8.3. We may also require your explicit consent, or the explicit consent of a parent or legal guardian if in relation to a person under 18 years of age or a person of determination, to process certain types of personal data in connection with the Pass (for example, for FacePass services that require the processing of biometric information). We will communicate to you where such consent is required.
8.4. To use FacePass in connection with your Pass you must complete all enrolment requirements. ID will be required for all persons to verify age and consent.
8.5. If you do not agree to the processing of your personal data in accordance with the Privacy Policy, or where consent is required and is not provided or is withdrawn, we will not be able to provide the relevant services to you.
We accept no liability for the non-provision or withdrawal of services arising from a refusal to the processing of personal data or to provide the required consent.
8.6. For further information on FacePass and how and why we use your personal data in connection with your Pass, please review our Park entry terms and conditions and Privacy Policy.
9. Cancellation & Amendment
9.1. You do not have the right to cancel or transfer your Pass to another person. Once the Pass is purchased, it is non-refundable and non-transferable.
9.2. We reserve the right to suspend or revoke your Annual Pass (without a refund or compensation) if you engage in unlawful or fraudulent activities or breach these Terms of Use or the general terms of entry for any Park. We will also consider taking other action available to Miral at law.
9.3. In exceptional circumstances, we may cancel your Pass for other reasons. In this event, we will issue you with a pro-rata refund based on the remaining unused term of the Pass
10. Liability
10.1. You accept that you have a duty to take reasonable steps to ensure your own safety, considering any medical conditions you may have. Entry into and use of a Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within a Park. You confirm that we (Miral Experiences LLC, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
10.2. Our liability to you is limited to the price of the Pass.
10.3. Liability for indirect, special, or consequential losses is excluded.
10.4. We do not limit liability for death or personal injury caused by our negligence.
10.5. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs or expenses you incur.
11. Notices
You should send legal notices to Legal Department, Miral Experiences, PO Box 128717 Abu Dhabi UAE
12. Right to Amend
We may amend these Terms of Use at any time by updating this page. Use of your Pass will be governed by the then-current Terms of Use. In the event of material changes to these Terms of Use, we will notify you by email.
13. Governing Law and Jurisdiction
The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of the Pass. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.
14. Upgrading your Pass
• Certain categories of Pass are eligible for paid upgrades. Please visit the Guest Services counter at a Park or call Yas Concierge to enquire about availability and cost.
• Your Pass must be valid in order to apply for an upgrade.
• It is not possible to ‘downgrade’ the category of your Pass
• You will need to return your previous Pass before receiving your new Pass, in the event you have requested a physical Pass.
• Except for upgrades to Diamond Passes: When you upgrade your Pass, you do not extend the validity of your current Pass. The new benefits are simply applied for the remainder of the original term.
• When you upgrade your Pass to a Diamond Pass, the 366 calendar day validity will recommence from the day you purchase the Diamond Pass upgrade
15. Renewing your Pass
• The ‘Renewal Window’ starts 4 weeks prior to the expiry of your Pass and ends 4 weeks after the expiry date.
• During the Renewal Window, you can benefit from any special annual Pass ‘renewal’ offers issued by us from time to time. Outside of this Renewal Window, you must pay the prevailing rate for a new Pass.
• Please refer to the terms and conditions of any renewal promotion for more information on discounts available, and how to redeem.
16. People of Determination
•People of Determination in possession of a valid People of Determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
•This option is only available when the Pass is purchased at the Guest Services Counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original People of Determination card and request your Carer Pass at the time of purchasing your Pass.
•A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
•The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
•We may request to see the Principal Passholder’s People of Determination card when entering a Park with the Carer, so please have the original available to show to our staff.
People of Determination
People of determination in possession of a valid people of determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
This option is only available when the Pass is purchased at the Guest Services counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original people of determination card and request your Carer Pass at the time of purchasing your Pass.
A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
To enter the Park the Carer and Principal Passholder are required to visit the Guest Services counter so that a ticket for the Carer to enter the Park can be generated. We may request to see the Principal Passholder’s people of determination card when entering a Park with the Carer, so please have the original available to show to our staff.
A Carer Pass will be void if altered, sold or exchanged for commercial gain, or transferred to anyone else for secondary use.
17. Contact Us
Phone us at 600 511115 or email us at contact@yasconcierge.com